PinnedIsabel WuSubway Surfing: A journey through Paris’ Métro systemEp 2: riding the 2nd busiest métro in EuropeJun 27Jun 27
PinnedIsabel WuSubway Surfing: The battle of the tubesEp 1: London Underground vs Hong Kong MTRMay 16May 16
Isabel WuFrom Frustration to Fascination: Navigating the hospital experienceUsing Customer Journey Mapping to identify pain pointsJul 11Jul 11
Isabel WuHow a proactive customer service serves you and your customersServices are perceived as inhuman. Even more so the customer service call centres. As we see a shift in consumers demanding more out of…Jun 13Jun 13
Isabel WuWhy humans, relationships AND human relationships are foundational to servicesThe tale of 2 coffee shops: extended editionMay 30May 30
Isabel WuHow the NHS continues to adapt to provide an excellent service.Highlighting great service touchpoints and evidences.May 9May 9
Isabel WuSurplus food that doesn’t cost the Earth.Share food. Eliminate Waste.May 18, 2023May 18, 2023