Izzy KnopperCustomer Service from Scratch: What to do on day 1Thank you to all of you who have read the other parts of this series. Our final building block brings together the key pieces and puts them…Mar 28Mar 28
Izzy KnopperCustomer Service from Scratch: Staffing for SupportIn Part 3 of this series, I shared some of the important infrastructure fundamentals to take your service to the next level. In this…Mar 14Mar 14
Izzy KnopperCustomer Service from Scratch: Support InfrastructureIn Part 2 of this series, we learned about Submission Channels, and how you can use them to define and scale your customer experience. In…Mar 7Mar 7
Izzy KnopperCustomer Service from Scratch: Submission ChannelsIn the last part of this series, I covered building block 1: Contact Types & Establishing your Service Voice. In this article, I will talk…Feb 27Feb 27
Izzy KnopperCustomer Service from Scratch: Contact Types & Establishing your Service VoiceIn this series, I will walk through my process for setting up a Customer Service team for your business. There are 5 key building blocks…Feb 22Feb 22
Izzy KnopperFuture ProofingWhen I was young, I assumed that by the time I was 25 years old, I would have two kids, a husband, and a career as a newscaster. I’d be a…Mar 10, 2023Mar 10, 2023
Izzy KnopperThe Gentle Non-binary: What to do when someone corrects youGenerally, we like to be right. I know I do. Whether it’s right about ourselves, right about our fellow humans, or right about the…Feb 3, 2023Feb 3, 2023
Izzy KnopperThe Gentle Non-Binary: Owning your identity at workWhen I first figured out I was a ‘they’ and not just a ‘she’, my friends were supportive and frankly, not too surprised. My style and…Jan 30, 2023Jan 30, 2023
Izzy KnopperDelegation: How I learned to stop worrying and love empowering my teamThere are a lot of things that good managers seem to learn by osmosis, rather than a structured and widely adopted set of philosophies…Jan 9, 2023Jan 9, 2023
Izzy KnopperBeing the only “woman” in the roomI’m a white, healthy, non-binary person, working in tech. I look like a woman, but identify as both male and female. Diversity and…Jan 3, 2023Jan 3, 2023
