Jack BarmbyinGnattaThe Evolution of Customer CareIt’s clear that there is a revolution happening in customer communication. There are developments in call centre technology, the increasing…Feb 13, 2018Feb 13, 2018
Jack BarmbyinGnattaThe Changing Face of Customer ExpectationsThose who read my previous article will be aware that Gnatta is putting together a report on the state of customer service at the beginning…Jan 25, 2018Jan 25, 2018
Jack BarmbyinGnattaWe’ve Changed Our LogoToday marks a big day for Gnatta: we’ve changed our logo.Jan 19, 2018Jan 19, 2018
Jack BarmbyinGnattaWhat the Facebook Change Means for your Customer CommunicationMark Zuckerberg announced yesterday that Facebook is going to change the way its newsfeed works. Zuckerberg cited the impact that business…Jan 12, 2018Jan 12, 2018
Jack BarmbyinGnatta2018: The Next Step in the Customer RevolutionThose of you who know me, or perhaps have read some of my previous articles, will realise that quality customer engagement isn’t just my…Jan 12, 2018Jan 12, 2018
Jack BarmbyinGnattaThe AI Movement ExplainedAI and synergistic technologies are the future building blocks that will underpin the way we speak to each other. I predict this to be one…Oct 13, 2017Oct 13, 2017
Jack BarmbyinGnattaAmerican Psycho and Entrepreneurs — What Do We Have In Common?I’m often asked about my start-up story. Having taken two businesses from a standstill to 350 staff, totally self-funded in a 4-year…Oct 10, 2017Oct 10, 2017
Jack BarmbyinGnatta(Not) Killing Your StartupFounding your own company is incredibly rewarding. The autonomy, the rewards, the challenge, the feeling of accomplishment, controlling…Oct 4, 2017Oct 4, 2017
Jack BarmbyinGnattaTwitter’s 280 Character Limit— Clever or Catastrophic?Twitter has announced it’s going to be trialling increasing their character limit to 280. Well, this is big news indeed.Sep 27, 20171Sep 27, 20171
Jack BarmbyinGnattaFrom Eliza To Alexa, The Journey, The Problems And The Future.A while back, I wrote a piece about chatbots on my LinkedIn, if you’re interested you can read it here.Sep 25, 2017Sep 25, 2017
