James Edward MuñozMy Secret to CX Transformation Unveiled: A Guide through Gleicher’s Formula for ChangeAs a seasoned CX thought leader and practitioner, I’ve had the privilege of witnessing firsthand the profound impact that customer…Sep 27, 2023Sep 27, 2023
James Edward MuñozThe Diversity Advantage: The Key to Delivering Great Customer ExperiencesDiversity is a prominent topic in today’s business environment, often revolving around diversity, equity, and inclusion initiatives…Sep 22, 2023Sep 22, 2023
James Edward MuñozCX Measurement 101: A Roadmap to Customer Loyalty through Friction and AttritionIn my extensive career within CX management roles at prominent organizations like Wells Fargo and Elsevier, I’ve had the privilege of…Sep 14, 2023Sep 14, 2023
James Edward MuñozCracking the NPS Conundrum: A CX Leader’s PerspectiveIn the ever-evolving landscape of customer experience management, one acronym frequently takes center stage: NPS, or the Net Promoter…Sep 14, 2023Sep 14, 2023
James Edward MuñozFrom Awkward Introductions to Customer-Centric Victories: The Role of Organizational FriendshipsIn the age of the customer, where customer satisfaction reigns supreme and exceptional experiences are the norm, fostering a…Sep 13, 2023Sep 13, 2023
James Edward MuñozThe Role Your Brand Promise Plays in Delivering Great Customer ExperiencesLearn How Your Brand Promise Helps Cultivate a Customer-Centric CultureJun 10, 2023Jun 10, 2023
James Edward MuñozDefining Reality: Which Customer-Led Organization are You?Learn How the Language You Use Creates the Culture You WantJun 10, 2023Jun 10, 2023
James Edward MuñozCreating a Customer-Centric Culture: A Roadmap for SuccessHow Putting the Customer at the Center of Everything Leads to Effective OutcomesJun 10, 2023Jun 10, 2023
James Edward MuñozTime, Form and Place: Connecting the dots between Supply Chain and Customer ExperienceWhat Hath Supply Chain to do with Customer Experience?Jun 10, 2023Jun 10, 2023
James Edward MuñozAdapt or Die: The Dawn of a New AgeHow to Survive and Thrive in the “Age of the Experience Economy”Jun 10, 2023Jun 10, 2023
