PinnedJames CullumEmbracing the Digital Revolution: Navigating the Transformative Shift in Tomorrow’s WorkforceIn the initial instalment of this series, I stepped into the concept of leaving a legacy for the workforce of tomorrow and examined its…Nov 16, 2023Nov 16, 2023
PinnedJames CullumAre we Leaving a Legacy to Tomorrow’s Workforce?I finally decided to plunge into the blogging world and as my chosen topic decided to start writing on how continuous learning is…Dec 30, 2022Dec 30, 2022
James CullumThe Future of Support: Integrating ITIL with Intelligent Swarming for Maximum ImpactIs your support team bogged down by repetitive issues, leaving little room to tackle complex problems? Imagine if they could resolve known…22h ago22h ago
James CullumThe Science Behind Intelligent Swarming: Unlocking the Power of Collective IntelligenceDoes your IT support team feel like it’s constantly scrambling, always putting out fires but never preventing them? Imagine if they could…Sep 8Sep 8
James CullumUnlocking Success: Building a Strong ITIL Foundation for Your Support FunctionITIL: The Framework for Resilient and Efficient IT SupportSep 6Sep 6
James CullumNext-Gen Support: ITIL Meets Intelligent SwarmingLet me start with a thought: in the fast-paced world of tech support, what worked yesterday might not be enough for tomorrow. I’ve been…Aug 30Aug 30
James CullumBuilding an Operating Model: Case Studies and Real-World ExamplesUnpacking the Real-World Impact of Operating ModelsAug 28Aug 28
James CullumStep-by-Step Guide to Effective Operating Model Monitoring and OptimisationThe Continuous Improvement CycleAug 17Aug 17
James CullumDesigning an Effective Operating Model — continuedIntroduction: Moving from Design to ImplementationAug 7Aug 7