Jay Nathan – Medium

Jay Nathan

Jay Nathan

What distinguishes a great Customer Success Manager? (from Quora)

I published an article on this topic today: 9 Key Traits of a Customer Success Manager.

Apr 10, 2016

Apr 10, 2016

Jay Nathan

9 Key Traits of a Customer Success Manager

Characteristics and interview questions for your next CSM hire

Apr 10, 2016

9 Key Traits of a Customer Success Manager

Apr 10, 2016

Jay Nathan
in
Customer Success

Helping Customers Succeed

Transforming Customer Success into a client engagement power house.

Apr 2, 2016

Helping Customers Succeed

Apr 2, 2016

Jay Nathan

Have you said “no” today?

What you don’t do is just as important as what you do.

Mar 20, 2016

Mar 20, 2016

Jay Nathan

No news is not good news…

Let’s put this graph into words: Only 1 customer out of 25 who leave you, will let you know that they are dissatisfied, underserved or…

Mar 1, 2016

No news is not good news…

Mar 1, 2016

Jay Nathan

Should we charge for Customer Success?

First, let’s define what we’re talking about when we say “Customer Success” in this context. In B2B SaaS there may be many individuals…

Feb 26, 2016

Should we charge for Customer Success?

Feb 26, 2016

Jay Nathan

What are the key metrics you track for monthly and quarterly business reviews?

Question asked in the LinkedIn Customer Success Forum…

Feb 22, 2016

What are the key metrics you track for monthly and quarterly business reviews?

Feb 22, 2016

Jay Nathan

It’s 2016, do you know your customer’s goals yet?

If you’re a Customer Success Manager in B2B SaaS, it’s a great time of the year to begin talking to customers about their goals for 2016…

Feb 18, 2016

Feb 18, 2016

Jay Nathan

Patio Sunset: PeopleMatter

Feb 17, 2016

Patio Sunset: PeopleMatter

Feb 17, 2016

Jay Nathan

“Any thoughts on how to deal with ‘over-promising’ sales teams?”

Question asked in the LinkedIn The Customer Success Forum.

Feb 17, 2016

Feb 17, 2016

Jay Nathan

Jay Nathan

I work with B2B SaaS companies to find and fight the causes of churn, and sell to existing customers to accelerate growth. http://www.customerimperative.com

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