Jeff EpsteininChatbots JournalHow to Conquer the Top 5 Chatbot FailsIn the pursuit of the perfect customer experience, more and more companies are enlisting the support of chatbots. The technology’s rise in…Jul 8, 2021Jul 8, 2021
Jeff EpsteininChatbots JournalToday’s Agents Need Chatbots to Excel — but Chatbots Still Need AgentsThe capabilities of today’s chatbots far exceed functioning as an FAQ for customers. Equipped with automation, they’re now able process…Mar 30, 2021Mar 30, 2021
Jeff EpsteininChatbots LifeMeeting growing customer demand for a greater CXThe standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer…Oct 28, 2019Oct 28, 2019
Jeff EpsteininChatbots LifePredicting the ROI of chatbots“It will take too long to see the benefits.” “Bots will replace agents.” “Will we really be able to see the ROI?”Oct 22, 2019Oct 22, 2019
Jeff EpsteininChatbots LifeWhy Agent-Facing AI Should be Your Intelligent Assistance PriorityIn the contact center and customer experience domain, customer-facing AI is becoming increasingly popular. However, organizations may be…Sep 10, 20191Sep 10, 20191
Jeff EpsteininChatbots LifeAI: When to play it safe and when it’s risky businessThirty-five years ago, times were much simpler — the first IBM PC had recently hit the market, smartphones didn’t exist and we were all…Sep 4, 2019Sep 4, 2019
Jeff EpsteininChatbots Life3 Practical Ways AI in the Contact Center Gets RealPractical AI applications will transform the contact center forever.Jul 16, 2019Jul 16, 2019
Jeff EpsteininChatbots LifeEnter the Super-Agent: Three ways AI enhances the agent experienceAI-powered chatbots are so 2018. This year, it’s all about agent-facing AI.Jul 1, 2019Jul 1, 2019
Jeff EpsteininChatbots LifeAI and the Rise of the Contact Center Super-AgentNot only is AI making agents’ lives better and creating more job satisfaction, but it has led to the rise of the “Super-agent.”Jun 12, 2019Jun 12, 2019
Jeff EpsteininChatbots LifeTop 10 Chatbot FAQsAs chatbot technology has advanced, gaps still remain between the promise of value and its actual delivery. These FAQs can bridge that gap.Mar 27, 2019Mar 27, 2019