Jeff Epstein – Medium

Jeff Epstein

Jeff Epstein
in
Chatbots Journal

How to Conquer the Top 5 Chatbot Fails

In the pursuit of the perfect customer experience, more and more companies are enlisting the support of chatbots. The technology’s rise in…

Jul 8, 2021

Jul 8, 2021

Jeff Epstein
in
Chatbots Journal

Today’s Agents Need Chatbots to Excel — but Chatbots Still Need Agents

The capabilities of today’s chatbots far exceed functioning as an FAQ for customers. Equipped with automation, they’re now able process…

Mar 30, 2021

Mar 30, 2021

Jeff Epstein
in
Chatbots Life

Meeting growing customer demand for a greater CX

The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer…

Oct 28, 2019

Oct 28, 2019

Jeff Epstein
in
Chatbots Life

Predicting the ROI of chatbots

“It will take too long to see the benefits.” “Bots will replace agents.” “Will we really be able to see the ROI?”

Oct 22, 2019

Predicting the ROI of chatbots

Oct 22, 2019

Jeff Epstein
in
Chatbots Life

Why Agent-Facing AI Should be Your Intelligent Assistance Priority

In the contact center and customer experience domain, customer-facing AI is becoming increasingly popular. However, organizations may be…

Sep 10, 2019

Why Agent-Facing AI Should be Your Intelligent Assistance Priority

Sep 10, 2019

Jeff Epstein
in
Chatbots Life

AI: When to play it safe and when it’s risky business

Thirty-five years ago, times were much simpler — the first IBM PC had recently hit the market, smartphones didn’t exist and we were all…

Sep 4, 2019

AI: When to play it safe and when it’s risky business

Sep 4, 2019

Jeff Epstein
in
Chatbots Life

3 Practical Ways AI in the Contact Center Gets Real

Practical AI applications will transform the contact center forever.

Jul 16, 2019

3 Practical Ways AI in the Contact Center Gets Real

Jul 16, 2019

Jeff Epstein
in
Chatbots Life

Enter the Super-Agent: Three ways AI enhances the agent experience

AI-powered chatbots are so 2018. This year, it’s all about agent-facing AI.

Jul 1, 2019

Enter the Super-Agent: Three ways AI enhances the agent experience

Jul 1, 2019

Jeff Epstein
in
Chatbots Life

AI and the Rise of the Contact Center Super-Agent

Not only is AI making agents’ lives better and creating more job satisfaction, but it has led to the rise of the “Super-agent.”

Jun 12, 2019

AI and the Rise of the Contact Center Super-Agent

Jun 12, 2019

Jeff Epstein
in
Chatbots Life

Top 10 Chatbot FAQs

As chatbot technology has advanced, gaps still remain between the promise of value and its actual delivery. These FAQs can bridge that gap.

Mar 27, 2019

Top 10 Chatbot FAQs

Mar 27, 2019

Jeff Epstein

Jeff Epstein

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content.

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