Jennifer ChianginThe Startup’s Guide to Customer SuccessCultivating a strong Product/CS relationshipIn the first part of our series on how to set up both product and customer success teams for success, we dug into the benefits of a deep…Dec 15, 2021Dec 15, 2021
Jennifer ChianginThe Startup’s Guide to Customer SuccessWhy a strong product/CS relationship mattersThink about the most successful software product companies out there — Salesforce, Microsoft, HubSpot, Twilio, Atlassian. What do they…Jul 12, 2021Jul 12, 2021
Jennifer ChianginThe Startup’s Guide to Customer Success[Podcast] Meritocracy, Sponsorship, and Being the Only Woman in LeadershipAs some of you may know, I’m currently the only female executive team member at my company and that experience — like the experiences of…Oct 12, 2020Oct 12, 2020
Jennifer ChianginThe Startup’s Guide to Customer Success[Free Event] Minority Innovation Weekend this coming weekend!Next week, I’ll be speaking at Minority Innovation Weekend as part of the Startup Fundamentals tracabout how to build a customer success…Sep 28, 2020Sep 28, 2020
Jennifer ChianginThe Startup’s Guide to Customer SuccessImportance of understanding the customer’s journeyIn just the first month of officially taking the helm of customer success at my startup, I was stopped three separate times by three…Sep 14, 2020Sep 14, 2020
Jennifer ChianginThe Startup’s Guide to Customer Success[Podcast] User Adoption JourneyGetting users to adopt isn’t just a one-time thing — it’s a full journey on its own from planning, to the actual implementation, to…Aug 31, 2020Aug 31, 2020
Jennifer ChianginThe Startup’s Guide to Customer SuccessThe Pivotal Role of Trust in LeadershipPart of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some of my learnings…Aug 17, 2020Aug 17, 2020
Jennifer ChianginThe Startup’s Guide to Customer SuccessWhy Segmentation is CrucialI often get asked the question, “Why should I offer different customer experiences? It’s so much more efficient to focus on one…Aug 3, 2020Aug 3, 2020
Jennifer ChianginThe Startup’s Guide to Customer Success3 questions to ask yourself to see if your company is championing the customerI talk a lot about championing the customer. After all, it’s the subtitle of my book! However, how do you know who is the customer…Jul 20, 2020Jul 20, 2020
Jennifer ChianginThe Startup’s Guide to Customer Success[Video] Identifying Desired OutcomesIdentifying desired outcomes in Customer Success is key to what makes us Customer Success teams successful. So core, that it is literally…Jun 29, 2020Jun 29, 2020
![[Podcast] Meritocracy, Sponsorship, and Being the Only Woman in Leadership](https://miro.medium.com/v2/resize:fill:160:106/1*Jw_T7ZkbmyvJnk6Bk8UEmg.jpeg)
![[Podcast] Meritocracy, Sponsorship, and Being the Only Woman in Leadership](https://miro.medium.com/v2/resize:fill:320:214/1*Jw_T7ZkbmyvJnk6Bk8UEmg.jpeg)
![[Free Event] Minority Innovation Weekend this coming weekend!](https://miro.medium.com/v2/resize:fill:160:106/1*At7VXkiMAP_qGGunSL-r3Q.png)
![[Free Event] Minority Innovation Weekend this coming weekend!](https://miro.medium.com/v2/resize:fill:320:214/1*At7VXkiMAP_qGGunSL-r3Q.png)
![[Podcast] User Adoption Journey](https://miro.medium.com/v2/resize:fill:160:106/1*XeDbafRqzw5YGFxxTRoeyw.jpeg)
![[Podcast] User Adoption Journey](https://miro.medium.com/v2/resize:fill:320:214/1*XeDbafRqzw5YGFxxTRoeyw.jpeg)
![[Video] Identifying Desired Outcomes](https://miro.medium.com/v2/resize:fill:160:106/1*s0kjpgxPWtissT4ov7_4_A.png)
![[Video] Identifying Desired Outcomes](https://miro.medium.com/v2/resize:fill:320:214/1*s0kjpgxPWtissT4ov7_4_A.png)
