Jennifer ChianginThe Startup’s Guide to Customer SuccessCultivating a strong Product/CS relationshipIn the first part of our series on how to set up both product and customer success teams for success, we dug into the benefits of a deep…11 min read·Dec 15, 2021----
Jennifer ChianginThe Startup’s Guide to Customer SuccessWhy a strong product/CS relationship mattersThink about the most successful software product companies out there — Salesforce, Microsoft, HubSpot, Twilio, Atlassian. What do they…5 min read·Jul 12, 2021----
Jennifer ChianginThe Startup’s Guide to Customer Success[Podcast] Meritocracy, Sponsorship, and Being the Only Woman in LeadershipAs some of you may know, I’m currently the only female executive team member at my company and that experience — like the experiences of…3 min read·Oct 12, 2020----
Jennifer ChianginThe Startup’s Guide to Customer Success[Free Event] Minority Innovation Weekend this coming weekend!Next week, I’ll be speaking at Minority Innovation Weekend as part of the Startup Fundamentals tracabout how to build a customer success…2 min read·Sep 28, 2020----
Jennifer ChianginThe Startup’s Guide to Customer SuccessImportance of understanding the customer’s journeyIn just the first month of officially taking the helm of customer success at my startup, I was stopped three separate times by three…2 min read·Sep 14, 2020----
Jennifer ChianginThe Startup’s Guide to Customer Success[Podcast] User Adoption JourneyGetting users to adopt isn’t just a one-time thing — it’s a full journey on its own from planning, to the actual implementation, to…1 min read·Aug 31, 2020----
Jennifer ChianginThe Startup’s Guide to Customer SuccessThe Pivotal Role of Trust in LeadershipPart of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some of my learnings…2 min read·Aug 17, 2020----
Jennifer ChianginThe Startup’s Guide to Customer SuccessWhy Segmentation is CrucialI often get asked the question, “Why should I offer different customer experiences? It’s so much more efficient to focus on one…2 min read·Aug 3, 2020----
Jennifer ChianginThe Startup’s Guide to Customer Success3 questions to ask yourself to see if your company is championing the customerI talk a lot about championing the customer. After all, it’s the subtitle of my book! However, how do you know who is the customer…3 min read·Jul 20, 2020----
Jennifer ChianginThe Startup’s Guide to Customer Success[Video] Identifying Desired OutcomesIdentifying desired outcomes in Customer Success is key to what makes us Customer Success teams successful. So core, that it is literally…2 min read·Jun 29, 2020----