Jennifer DeseoThe sounds of undocumented New YorkAfter five months of listening to New York’s undocumented immigrants, it’s time to narrow down the frequencies.May 18, 20171May 18, 20171
Jennifer DeseoA funny thing happened on the way to the refrigerator.Audience engagement requires journalists to discard outdated hangups around audience engagement.May 3, 2017May 3, 2017
Jennifer DeseoAll I know is that I know nothing.Design thinking asks journalists not to be the smartest person in the room, which puts me at a big advantage.Apr 10, 2017Apr 10, 2017
Jennifer DeseoEngagement, now with free delivery!Audience and community engagement mean taking the journalism to where people live, online and off.Mar 28, 2017Mar 28, 2017
Jennifer DeseoOne question journalists should be askingA simple yes-or-no question can rebuild the relationship between journalist and community, and possibly help democracy.Mar 25, 20171Mar 25, 20171
Jennifer DeseoGetting the squad to goalDesign thinking can feel like an abstract rut, but it’s really a concrete process.Mar 19, 20171Mar 19, 20171
Jennifer DeseoA case of acute empathyDesign thinking asks journalists to practice empathy, but there’s a price to pay.Mar 13, 20173Mar 13, 20173
Jennifer DeseoinEngagement JournalismThe week that wasThe bottom of the bottle is a lonely place. Never mind that the label declares 100 oblong, orange tablets, or that a single 200-milligram…Feb 28, 20171Feb 28, 20171
Jennifer DeseoThe roaring silenceThe idea of “listening with humility” — of asking people what they wanted, instead of assuming to know — was starting to settle in. The…Feb 18, 20171Feb 18, 20171
Jennifer DeseoZen and the art of getting a gripIn November 2016, almost immediately after the presidential election, 300 residents of Jackson Heights gathered in a small pedestrian…Feb 11, 20171Feb 11, 20171
