Joe de LangeWhen Service Design Innovation Doesn’t Reach the Customer.I recently had a disappointing customer service experience. I know, shocker! I walked into the business and I was greeted by two long…Mar 7, 2023Mar 7, 2023
Joe de LangeOn Polishing a Turd and Taking Ownership as a Product DesignerMost of us have worked on projects we didn’t believe would succeed, perhaps muttering quietly to ourselves and each other while getting on…Mar 7, 2023Mar 7, 2023
Joe de LangeWhy Is It So Hard For Legacy Companies To Get Product Design Right?They desperately want your business, so why does their app hate you?Mar 7, 2023Mar 7, 2023