Jonathan NolanDitch the Disjointed Dance: Unifying Your CX with PlatformsIn the frenzied realm of customer experience (CX), many businesses find themselves entangled in a clumsy tango of disjointed point…Jan 2Jan 2
Jonathan NolanExperience Economy: Why Low Costs Don’t Build Customer LoyaltyIn today’s cutthroat business landscape, it’s easy to get caught up in the numbers game. We obsess over metrics like sales figures…Jan 2Jan 2
Jonathan NolanA Guide to Successful Contact Center MigrationMigrating your contact center to the cloud can feel like scaling Mount Everest — exhilarating, yet daunting. The potential rewards are…Jan 2Jan 2
Jonathan NolanRebooting Expectations: A Pragmatic Guide to Contact Center AIArtificial intelligence (AI) has infiltrated every corner of modern life, promising revolutionary transformations. In the bustling realm of…Jan 2Jan 2
Jonathan NolanCreating Authentic Customer Experiences with AI: A Comprehensive GuideIn the ever-evolving landscape of customer service, the role of contact centers as the virtual front doors of businesses has become…Dec 12, 2023Dec 12, 2023
Jonathan NolanHarnessing AI for Enhanced Customer Experience: A Deep Dive into Enlighten AI and CXoneIn today’s fast-paced and digitally driven world, businesses face a myriad of challenges, from economic uncertainties to evolving customer…Dec 12, 2023Dec 12, 2023
Jonathan NolanSupercharging Customer Operations: Strategies for SuccessThe final chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special Edition” by Stephanie Diamond, Abbas Rangwala, and Paul…Dec 11, 2023Dec 11, 2023
Jonathan NolanMaximizing Customer Operations: A Guide to ExcellenceThe fifth chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special Edition” by Stephanie Diamond, Abbas Rangwala, and Paul…Dec 11, 2023Dec 11, 2023
Jonathan NolanConfronting Internal Obstacles in Digital TransformationThe fourth chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special Edition” by Stephanie Diamond, Abbas Rangwala, and Paul…Dec 11, 2023Dec 11, 2023
Jonathan NolanNavigating the Complexities of Customer OperationsIn the rapidly evolving landscape of customer service, the third chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special…Dec 11, 2023Dec 11, 2023