Jonathan Nolan – Medium

Jonathan Nolan

Jonathan Nolan

Ditch the Disjointed Dance: Unifying Your CX with Platforms

In the frenzied realm of customer experience (CX), many businesses find themselves entangled in a clumsy tango of disjointed point…

Jan 2

Ditch the Disjointed Dance: Unifying Your CX with Platforms

Jan 2

Jonathan Nolan

Experience Economy: Why Low Costs Don’t Build Customer Loyalty

In today’s cutthroat business landscape, it’s easy to get caught up in the numbers game. We obsess over metrics like sales figures…

Jan 2

Experience Economy: Why Low Costs Don’t Build Customer Loyalty

Jan 2

Jonathan Nolan

A Guide to Successful Contact Center Migration

Migrating your contact center to the cloud can feel like scaling Mount Everest — exhilarating, yet daunting. The potential rewards are…

Jan 2

A Guide to Successful Contact Center Migration

Jan 2

Jonathan Nolan

Rebooting Expectations: A Pragmatic Guide to Contact Center AI

Artificial intelligence (AI) has infiltrated every corner of modern life, promising revolutionary transformations. In the bustling realm of…

Jan 2

Rebooting Expectations: A Pragmatic Guide to Contact Center AI

Jan 2

Jonathan Nolan

Creating Authentic Customer Experiences with AI: A Comprehensive Guide

In the ever-evolving landscape of customer service, the role of contact centers as the virtual front doors of businesses has become…

Dec 12, 2023

Creating Authentic Customer Experiences with AI: A Comprehensive Guide

Dec 12, 2023

Jonathan Nolan

Harnessing AI for Enhanced Customer Experience: A Deep Dive into Enlighten AI and CXone

In today’s fast-paced and digitally driven world, businesses face a myriad of challenges, from economic uncertainties to evolving customer…

Dec 12, 2023

Harnessing AI for Enhanced Customer Experience: A Deep Dive into Enlighten AI and CXone

Dec 12, 2023

Jonathan Nolan

Supercharging Customer Operations: Strategies for Success

The final chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special Edition” by Stephanie Diamond, Abbas Rangwala, and Paul…

Dec 11, 2023

Supercharging Customer Operations: Strategies for Success

Dec 11, 2023

Jonathan Nolan

Maximizing Customer Operations: A Guide to Excellence

The fifth chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special Edition” by Stephanie Diamond, Abbas Rangwala, and Paul…

Dec 11, 2023

Maximizing Customer Operations: A Guide to Excellence

Dec 11, 2023

Jonathan Nolan

Confronting Internal Obstacles in Digital Transformation

The fourth chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special Edition” by Stephanie Diamond, Abbas Rangwala, and Paul…

Dec 11, 2023

Confronting Internal Obstacles in Digital Transformation

Dec 11, 2023

Jonathan Nolan

Navigating the Complexities of Customer Operations

In the rapidly evolving landscape of customer service, the third chapter of “Customer Operations For Dummies®, 2nd ServiceNow Special…

Dec 11, 2023

Navigating the Complexities of Customer Operations

Dec 11, 2023

Jonathan Nolan

Jonathan Nolan

Currently working as the CEO of Dunamis Consulting LLC, Jonathan brings his 15 years of experience in customer experience and contact center technology.

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