Andrei KamarouskiinPythia AI🇺🇸🇩🇪🇪🇸 How Pythia helps multilingual CS teams in ZendeskHow do you and your agents feel working with multiple languages in Zendesk tickets and chats?Mar 2, 2021Mar 2, 2021
Andrei KamarouskiinPythia AIPredefined answers in your Help Center webform (Zendesk Tip)Expand the standard self-service options of your Help Center running on Zendesk.Feb 20, 2021Feb 20, 2021
Andrei KamarouskiinPythia AIHow to organize an excellent tickets categorization in ZendeskThis story was initially published in Startup Central Medium Blog by Zendesk Startups.Jul 9, 2020Jul 9, 2020
Andrei KamarouskiinStartup CentralHow to organize an excellent tickets categorization in ZendeskRead to find out the more practical side of Customer Journey idea implementation: ticket categorization.Jun 30, 2020Jun 30, 2020
Andrei KamarouskiinStartup Central📈 How to set up an “ideal” KPI system for your customer supportToday I would like to share my vision of the ideal KPI system for your customer support. I was inspired to write this post by one question…Jun 1, 2020Jun 1, 2020
Andrei KamarouskiinPythia AIHow to set up an ideal KPI system for your customer supportThe ideal KPI system for your customer support: capacity, velocity and quality.May 8, 2020May 8, 2020
Andrei KamarouskiinPythia AIThe ultimate checklist to optimize your ZendeskPrefaceMar 30, 2020Mar 30, 2020
Andrei KamarouskiinPythia AIUsing Customer Journey idea to set up or scale your customer support systemPrefaceMar 27, 2020Mar 27, 2020
Andrei KamarouskiinChatbots JournalLooking for a really smart AI assistant? You’ll be surprised.Surprisingly some facts clearly indicate that many AI assistants may be not so smart as their creators pretend they are.Apr 24, 20171Apr 24, 20171
Andrei KamarouskiThree stories behind SummaThree life stories that explain why I am developing Summa.Apr 4, 2017Apr 4, 2017
