Marc HutchinsonHands-on with Service Cloud VoiceThe most exciting aspect of this combined Salesforce and Amazon solution is the speed with which you can launch enterprise-grade voice…Jul 13, 2022Jul 13, 2022
Marc HutchinsoninChatbots LifeTeach Einstein Bots All the Things with Lightning KnowledgeKnowledge search is a great work horse for automating the bulk of miscellaneous inquiries your users are likely to message in about.Oct 26, 20193Oct 26, 20193
Marc HutchinsoninChatbots LifeEinstein Bots for Employees, the Easy WayYou can plug Einstein Bots into any website or mobile app so why not start with an Einstein Bot for your Salesforce Lightning users?Sep 26, 20193Sep 26, 20193
Marc HutchinsoninChatbots LifeTeach Einstein Bots to Pay Attention with Named Entity RecognitionOne of the most impactful ways that bots can improve conversations is to pick up on the important details you’ve mentioned and reference…Sep 5, 20191Sep 5, 20191
Marc HutchinsoninChatbots LifeSalesforce Surveys for ChatMost companies need to offer surveys to get feedback from customers after they chat with an employee or bot to ensure they are…Aug 17, 201910Aug 17, 201910
Marc HutchinsoninChatbots LifeBulk Load Utterances for Einstein BotsSalesforce offers two places to house utterances depending on whether you plan to use them to train more than one Einstein Bot. As an…Aug 6, 2019Aug 6, 2019
Marc HutchinsoninChatbots LifeTeach Einstein Bots to Talk Good English with Natural Language ProcessingOne of the most effective ways to make Einstein Bots quick and convenient for users is to enable the Natural Language Processing…Aug 5, 20192Aug 5, 20192
