Kveta VostraFrom coaching to catching: how the latest WFO tools create agent — and customer — satisfactionThere’s an enormous quantity of data available to managers and QA staff in the contact center environment. Unfortunately, many of the…3 min read·Feb 6, 2018----
Kveta VostraFrom WFOs to Contact Center HubsThe momentum behind artificial intelligence in the contact center is unstoppable — and with good reason! Customer behavior is making…4 min read·Jan 16, 2018----
Kveta VostraGreat agents are made, not bornYtica omni-channel contact center analytics gives business leaders the trusted insights they need to make confident decisions about their…4 min read·Nov 9, 2017----
Kveta VostraA closer look at the future of call center metricsWhat are the best contact center metrics? Is that even a sensible question, or do we need to look deeper?3 min read·Oct 9, 2017----
Kveta VostraHow to build a data-driven omnichannel contact centerYtica CEO Šimon Vostrý recently spoke to Al Cook of Twilio, in a webinar looking at the ‘Anatomy of a Data-Driven Contact Center’.4 min read·Oct 4, 2017----
Kveta Vostra#StartupLife is messy (and not for everyone)7 months ago we jumped on the train named Ytica [wai-tih-kaa] with a destination: TCTW (=ToChangeTheWorld). How has it been so far and are…2 min read·Oct 2, 2017----
Kveta VostraHow to put call center data into actionHigh quality report data is the key to contact center success — but only when that data is put to good use.5 min read·Oct 2, 2017----
Kveta VostraHow to win your customers’ hearts and minds with analyticsYtica’s first live presence was in May at the Twilio SIGNAL conference in San Francisco — where we launched a plug&play reporting building…2 min read·Sep 20, 2017----
Kveta Vostra10 personal takeaways from the #HBSPLDToday is the last day of HBS PLD24 — a journey that 160 invidivuals from around the world started 7 months ago. These are my top 10…2 min read·Jul 2, 2017--2--2
Kveta VostraIt’s official: Ytica goes to Vegas and much moreIt’s a little over 3 months since we started Ytica with the passion to give cloud contact centers operational visibility and control to…1 min read·Jun 13, 2017----