Kveta VostraFrom coaching to catching: how the latest WFO tools create agent — and customer — satisfactionThere’s an enormous quantity of data available to managers and QA staff in the contact center environment. Unfortunately, many of the…Feb 6, 2018Feb 6, 2018
Kveta VostraFrom WFOs to Contact Center HubsThe momentum behind artificial intelligence in the contact center is unstoppable — and with good reason! Customer behavior is making…Jan 16, 2018Jan 16, 2018
Kveta VostraGreat agents are made, not bornYtica omni-channel contact center analytics gives business leaders the trusted insights they need to make confident decisions about their…Nov 9, 2017Nov 9, 2017
Kveta VostraA closer look at the future of call center metricsWhat are the best contact center metrics? Is that even a sensible question, or do we need to look deeper?Oct 9, 2017Oct 9, 2017
Kveta VostraHow to build a data-driven omnichannel contact centerYtica CEO Šimon Vostrý recently spoke to Al Cook of Twilio, in a webinar looking at the ‘Anatomy of a Data-Driven Contact Center’.Oct 4, 2017Oct 4, 2017
Kveta Vostra#StartupLife is messy (and not for everyone)7 months ago we jumped on the train named Ytica [wai-tih-kaa] with a destination: TCTW (=ToChangeTheWorld). How has it been so far and are…Oct 2, 2017Oct 2, 2017
Kveta VostraHow to put call center data into actionHigh quality report data is the key to contact center success — but only when that data is put to good use.Oct 2, 2017Oct 2, 2017
Kveta VostraHow to win your customers’ hearts and minds with analyticsYtica’s first live presence was in May at the Twilio SIGNAL conference in San Francisco — where we launched a plug&play reporting building…Sep 20, 2017Sep 20, 2017
Kveta Vostra10 personal takeaways from the #HBSPLDToday is the last day of HBS PLD24 — a journey that 160 invidivuals from around the world started 7 months ago. These are my top 10…Jul 2, 20172Jul 2, 20172
Kveta VostraIt’s official: Ytica goes to Vegas and much moreIt’s a little over 3 months since we started Ytica with the passion to give cloud contact centers operational visibility and control to…Jun 13, 2017Jun 13, 2017