Laryssa D'AlamainCustomer Success StoriesLeadership in CS: mistakes and learnings from my own experience“What is it like to run a CS team?”. “What are the main challenges?”. “How complex is it to manage dozens of CSMs?”. “What are the…May 20, 2020May 20, 2020
Laryssa D'AlamainCustomer Success StoriesLearnings about improving customer adoption in a SaaS model companyWhen in SaaS business, retaining and expanding revenue is critical to guaranteeing the health and growth of the company. That’s why more…Mar 11, 2020Mar 11, 2020
Laryssa D'AlamainCustomer Success StoriesHow to define and deliver success to your customersIf you wish to achieve long-lasting customer relationships, there is only one way to succeed: by delivering success to them. As you…Sep 14, 2017Sep 14, 2017
Laryssa D'AlamainSuccessCOACHINGHow To Use Agile Principles to Deliver Success During the Onboarding StageHow we use Agile is being used by our team to deliver success to new customersJun 11, 20171Jun 11, 20171
Laryssa D'AlamainCustomer Success StoriesThe 7 best learnings about delivering success through a Customer Onboarding teamTurn back the clock just 4 years. At that time, there were only four of us when I started working at Resultados Digitais, in the Customer…May 21, 20171May 21, 20171
Laryssa D'AlamainCustomer Success StoriesO que aprendi sobre Liderança construindo o time de Implementation Success da Resultados DigitaisRecentemente escrevi um post falando sobre alguns dos Principais aprendizados sobre processos de implementação que já vivi na frente do…Mar 26, 2017Mar 26, 2017
Laryssa D'AlamainCustomer Success StoriesO que já aprendi sobre Processos construindo área de Implementation Success da Resultados DigitaisVeja algumas das análises e feedbacks de clientes e do time que construíram e melhoraram a área de Implementação da RDMar 2, 20174Mar 2, 20174
