Conversational UI links & resources to have on hand 🤖
During 2 months I’ve been researching and investigating to conduct a training about Conversational Design. And this is a complete list of the resources I used to be able to carry it out and I think it’s a big effort that can save you hours of research and is worth sharing. So without further details.. Here it is! 👇🏼
☝🏼PRO Tip!
Before you start! The links I liked the most are rated between 1 and 3 stars ⭐️ and of course my favorites have a ❤️
📚 Books
⭐️⭐️⭐️ O’Reilly — Designing Voice User Interfaces: Principles of Conversational Experiences. By Cathy Pearl 👉🏼 O'Reilly Media
⭐️⭐️ O’Reilly — Designing Bots: Creating Conversational Experiences. By Amir Shevat
⭐️ ⭐️ Logic and Conversation. By H. P. Grice — Link
⭐️⭐️ Rosenfeld — Writing Is Designing: Words and the User Experience. By Michael J. Metts — Link 👉🏼 Rosenfeld Media
⭐️ O’Reilly — Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word. By Torrey Podmajersky — Link
Nicely Said: Writing for the Web with Style and Purpose. By Nicole Fenton, Kate Kiefer Lee — Link 👉🏼 Kate Kiefer Lee
Talk, the science of conversation. By Elizabeth Stokoe — Link
Rosenfeld — Content Everywhere: Strategy and Structure For Future-Ready Content. By Sara Wachter-Boettcher — Link
Voice User Interface Design. By Michael H. Cohen, Michael Harris Cohen, James P. Giangola, Jennifer Balogh — Link 👉🏼 James Giangola
🎧 Podcasts
❤️ [ES] UX Writing en español — Link 👉🏼 Sol Parnofiello & Caro Raspa
⭐️ The Conversation Design Podcast — By Botsociety — Link 👉🏼 Botsociety
Podcasts — Cathy Pearl — Link
AI+Design — Episode 1: Conversational UI — Link
VUX World hosted by Kane Sims — Link
Content Design Podcast hosted by Vanessa Barlow — Link
The Content Strategy Podcast hosted by Kristina Halvorson — Link
Insert Content Here hosted by Jeff Eaton — Link
Scriptorium, a content strategy podcast — Link
Writers of Silicon Valley — Link
UI Breakfast Podcast. Episode 134: UX Writing with Yuval Keshtcher — Link
🖌 Tools
⭐️ ⭐️ ⭐ Figma 👉🏼 Good for designing the whole flow (specially because it allows us to create different pages per flow, make it collaborative and the ability to share it with the whole team) 👉🏼 Figma
Botsociety — Link 👉🏼 Good for quick demos (although the 2nd release is not so good ☹️) 👉🏼 Botsociety
Adobe Xd 👉🏼 Good for making a testable prototype (also with voice) 👉🏼 Learn Adobe XD
Landbot.io — Link 👉🏼 Also good for quick demos 👉🏼 Landbot
Chatbase — Link
📝 Articles
❤️ Bots won’t replace apps. Better apps will replace apps. — Link
❤️ Google — Conversation Design: Speaking the Same Language — Link
⭐️ ⭐️ ⭐️ Planeta chatbot 👉🏼 Planeta Chatbot
⭐️ ⭐️ Chatbots, Conversational Interfaces, and the Rise of Messaging platforms — Link 👉🏼 Digital Intent
⭐️ ⭐️ How we designed it: the Google I/O ’18 Action for the Google Assistant — Link 👉🏼 Google Design
How we built it: the Google I/O ’18 Action for the Google Assistant — Link 👉🏼 Google Developers
On bots 2/3: In search of a bot-native UX — New levels of personalization in enterprise software based on your job and preferences — Link 👉🏼 Rasa
What is a Conversational UI and why does it matter? — Link 👉🏼 Chatbots Magazine
An actionable how to for conversational UI beginners — Link
Medí tus palabras con usuarios reales — Link
Top 25 successful chatbots of 2020 & Reasons for their success — Link
Designing a VUI — Voice User Interface — Link
The Best Books You Need to Read to Understand Chatbot Ecosystem — Link
Voice User Interfaces (VUI) — The Ultimate Designer’s Guide — Link
A guide to Voice Interface — FJORD — Link
How to Design Voice User Interfaces — Link
16 Rules of Effective UX Writing — Link
Getting a seat at the table as a UX writer — Link
The Handy List of Human Words — Link
NN/ The User Experience of Chatbots — Link
NN/ Intelligent Assistants Have Poor Usability: A User Study of Alexa, Google Assistant, and Siri — Link
NN/ What Could an Intelligent Assistant Do for You? A Diary Study of User Needs — Link
Google — Intents — Link
What the f*ck is UX Writing? — Link
So you’ve got a product writer on your team. Now what? — Link
The Handy List of Human Words — Link
Chatbot Prototyping: 7 Tools to Shape A Bot With No Coding — Link
💪🏽 The Big 3
❤️ [Google] Design Guidelines with Google — Conversation design — Link
[Google] YouTube: Assistant at Google I/O 2019 — Link
[Siri] Human Interface Guidelines — Link
[Siri] YouTube: Introducing Voice Control on Mac and iOS — Apple — Link
[Alexa] Alexa skills kit — Link
—
Hope you find it useful 💪🏽
Thanks! 👏🏽
