LiamkelmanNavigating London’s Heart: A Journey through TfL’s Impact and Innovations in Service DesignEvery Journey Matters”: It’s a mantra that resonates deeply within the intricate web of London’s transport system. The Transport for London…Apr 8Apr 8
LiamkelmanThe Anatomy of Bad Customer Service: Common Pitfalls and How to Avoid ThemCustomer service is the cornerstone of any successful business. It’s the front line where companies interact with their customers…Apr 3Apr 3
LiamkelmanThe return process of retail shops: Navigating Costs, Environmental Impact, and Strategies for…In an era where online shopping has become a norm, the return process of retail shops remains a significant aspect of the consumer…Apr 2Apr 2
LiamkelmanCrafting Service Excellence: Lessons from Personalized Customer ExperiencesIn today’s bustling marketplace, where transactions often feel transactional and detached, the tales of exceptional customer service stand…Mar 28Mar 28
LiamkelmanUnlocking lost revenue: The transformative power of service designIn today’s fast-paced business landscape, where competition is fierce and customer expectations are ever-evolving, the need for businesses…Mar 28Mar 28
LiamkelmanReviving the Ride: The Surprising Comfort of Bus TravelIn the age-old debate of train versus bus, the train has long been hailed as the superior option — faster, more comfortable, and reliable…Mar 25Mar 25
LiamkelmanNavigating the Five Guys Experience: Unveiling Layers of Service Design ComplexityNow I am genuinely puzzled; what exactly is the deal with Five Guys? The brand’s image revolves around the promise of quality, delicious…Mar 21Mar 21
LiamkelmanUnderstanding Service Design: How to Craft Services Customers LoveIn today’s digital age, customer experience is the battleground for business success. But are you constantly putting out customer service…Mar 18Mar 18
LiamkelmanService Blueprints: Your Roadmap to Service ExcellenceHave you ever been frustrated by a service experience that felt disjointed and confusing? Imagine trying to order takeout online, only to…Mar 15Mar 15
LiamkelmanThe Introvert’s Guide to Excellent Customer Service (Spoiler Alert: It’s Not About Being Outgoing)In a world obsessed with marketing hacks and viral campaigns, it’s easy to forget the fundamental truth: good customer service is your…Mar 12Mar 12