Lincoln MurphyThe Importance of Consistency in Customer Success ManagementThe secret of World-class CSMsMar 22, 2023Mar 22, 2023
Lincoln MurphyMotivation vs. Discipline: How Knowing the Difference Skyrockets Customer EngagementEngage customers and NOT burn yourself out in the process.Mar 20, 2023Mar 20, 2023
Lincoln MurphyWhy CSM Positioning is so Important (and How to Fix it)Why you exist in the customer’s mindMar 18, 2023Mar 18, 2023
Lincoln MurphyCustomer Status: The Hidden Motivator You Can’t IgnoreCustomer Status matters (just not how you think!)Mar 15, 2023Mar 15, 2023
Lincoln MurphyThe Power of Curiosity in Customer SuccessThe best CSMs have one thing in common: they’re curious.Mar 13, 2023Mar 13, 2023
Lincoln MurphyYour ChatGPT Misconceptions are Holding you BackDon’t blame the Prompt. Blame the Context. This may be the most important ChatGPT article you’ll ever read.Mar 8, 2023Mar 8, 2023
Lincoln MurphyThe Surprising Ways ChatGPT Processes External Training ContentHave you ever tried to use ChatGPT to generate responses based on external content? If so, and to put it mildly, you may have noticed that…Mar 7, 2023Mar 7, 2023
Lincoln MurphyChatGPT for Customer Success: The Magic is in the TrainingAs a Customer Success Manager or Enablement specialist you know that preparation is key to success in every customer interaction.Mar 7, 2023Mar 7, 2023
Lincoln MurphyUsing ChatGPT to Create Customer Success PlaybooksCustomer Success is always under pressure to optimize (and reduce the expense of) everything. Many people see ChatGPT as a way to…Mar 3, 2023Mar 3, 2023
Lincoln MurphyChatGPT API Launch: What Customer Success Needs to KnowToday, OpenAI made the much anticipated announcement that its ChatGPT API is now available to everyone.Mar 1, 2023Mar 1, 2023