Lincoln MurphyThe Importance of Consistency in Customer Success ManagementThe secret of World-class CSMs3 min read·Mar 22, 2023----
Lincoln MurphyMotivation vs. Discipline: How Knowing the Difference Skyrockets Customer EngagementEngage customers and NOT burn yourself out in the process.4 min read·Mar 20, 2023----
Lincoln MurphyWhy CSM Positioning is so Important (and How to Fix it)Why you exist in the customer’s mind4 min read·Mar 18, 2023----
Lincoln MurphyCustomer Status: The Hidden Motivator You Can’t IgnoreCustomer Status matters (just not how you think!)4 min read·Mar 15, 2023----
Lincoln MurphyThe Power of Curiosity in Customer SuccessThe best CSMs have one thing in common: they’re curious.3 min read·Mar 13, 2023----
Lincoln MurphyYour ChatGPT Misconceptions are Holding you BackDon’t blame the Prompt. Blame the Context. This may be the most important ChatGPT article you’ll ever read.3 min read·Mar 8, 2023----
Lincoln MurphyThe Surprising Ways ChatGPT Processes External Training ContentHave you ever tried to use ChatGPT to generate responses based on external content? If so, and to put it mildly, you may have noticed that…3 min read·Mar 7, 2023----
Lincoln MurphyChatGPT for Customer Success: The Magic is in the TrainingAs a Customer Success Manager or Enablement specialist you know that preparation is key to success in every customer interaction.4 min read·Mar 7, 2023----
Lincoln MurphyUsing ChatGPT to Create Customer Success PlaybooksCustomer Success is always under pressure to optimize (and reduce the expense of) everything. Many people see ChatGPT as a way to…4 min read·Mar 3, 2023----
Lincoln MurphyChatGPT API Launch: What Customer Success Needs to KnowToday, OpenAI made the much anticipated announcement that its ChatGPT API is now available to everyone.3 min read·Mar 1, 2023----