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Linsey Jepma

Linsey Jepma
in
Chatbots Journal

Chatbots: a game changer for online customer service

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics…

Mar 9, 2020

Chatbots: a game changer for online customer service

Mar 9, 2020

Linsey Jepma
in
Chatbots Journal

How data-driven chatbots are going to ensure success

The hype regarding chatbots can no longer be ignored. They have been on the rise for years, however, 2019 is thus far the flourishing…

Sep 27, 2019

How data-driven chatbots are going to ensure success

Sep 27, 2019

Linsey Jepma
in
Chatbots Life

Chatbots: the six biggest advantages for your organisation

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this…

Aug 20, 2019

Chatbots: the six biggest advantages for your organisation

Aug 20, 2019

Linsey Jepma

Chatbots: the six biggest advantages for your organisation

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this…

Aug 20, 2019

Chatbots: the six biggest advantages for your organisation

Aug 20, 2019

Linsey Jepma
in
Chatbots Life

In charge of technology: the ideal mix to get started with chatbots yourself

The summer holidays have started! It’s time to look back to see where we stand, so that 2019 will be a good year. In the article Chatbots…

Jul 24, 2019

In charge of technology: the ideal mix to get started with chatbots yourself

Jul 24, 2019

Linsey Jepma
in
Towards Data Science

Holistic reputation management: the road to collective impact

Nowadays reputation management & media monitoring go hand in hand. After all, without monitoring it is impossible to get insight into what…

May 29, 2019

Holistic reputation management: the road to collective impact

May 29, 2019

Linsey Jepma

The impact of PR; from playroom to boardroom

In the 1st blog of this series, we discussed the importance of media monitoring and the shift that is needed in order to focus more on…

May 1, 2019

The impact of PR; from playroom to boardroom

May 1, 2019

Linsey Jepma

Infographic: 8 reasons why online customer service is important

The ever-increasing demands that consumers place on service ensure that organisations are on high alert. Omnichannel webcare, live chat…

Apr 10, 2019

Infographic: 8 reasons why online customer service is important

Apr 10, 2019

Linsey Jepma
in
Towards Data Science

Media monitoring 2.0: from output to insight

Media monitoring is hot and indispensable in the life of the Marketing and Communications professional. Measuring is knowing and indeed in…

Apr 10, 2019

Media monitoring 2.0: from output to insight

Apr 10, 2019

Linsey Jepma
in
DataSeries

Chatbots: Beyond the hype, now what?

The time when we start with chatbots ‘because it can’ is over. Instead, we look at data-driven chatbots that will really add something to…

Feb 25, 2019

Chatbots: Beyond the hype, now what?

Feb 25, 2019

Linsey Jepma

Linsey Jepma

Always looking for interesting stories about social media, online customer service, monitoring, chatbots and media insights. Let's get in touch! www.obi4wan.com

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