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Rahul Mishra

Rahul Mishra
in
The Tech Bible

How to Deliver a Refined CX with Amazon Connect ServiceNow Integration

Irrespective of the vertical or industry, contact center agents face customer backlash when queries aren’t addressed on time. It is not…

5 min read5 days ago

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How to Deliver a Refined CX with Amazon Connect ServiceNow Integration

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Rahul Mishra
in
The Creative Collective

Genesys Cloud Salesforce Integration: The Best of Both Worlds

Are you working with Salesforce on a Genesys cloud framework? We have got the perfect tool for you. We are talking about the CTI connector…

3 min read6 days ago

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Genesys Cloud Salesforce Integration: The Best of Both Worlds

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Rahul Mishra
in
Nerd For Tech

The Secret Superhero Tool of Customer Service: The Contact Center Agent Desktop

Let’s explore the world of customer service agents and the tool that keeps them performing their best: Contact Center Agent Desktop. While…

4 min readJun 14, 2024

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The Secret Superhero Tool of Customer Service: The Contact Center Agent Desktop

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Rahul Mishra

5 Ways to Kill Agent Agony with Salesforce CTI Integration

Contact centers are becoming more & more customer-centric. Do you know the reason behind it? It is because customer experience has the…

4 min readJun 13, 2024

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5 Ways to Kill Agent Agony with Salesforce CTI Integration

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Rahul Mishra

6 Ways to Revamp CX with Amazon Connect Salesforce Integration

“Look, yours is a pathetic customer service. I’ve been calling you repeatedly to initiate my refund. I’m filing a complaint against your…

4 min readMay 23, 2024

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6 Ways to Revamp CX with Amazon Connect Salesforce Integration

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Rahul Mishra
in
Nerd For Tech

5 Reasons To Deploy AI-powered Omnichannel Contact Center Solutions

Modern-day customers seek more than a product or service, they seek an impactful & flawless omnichannel customer experience. All contact…

4 min readMay 12, 2024

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5 Reasons To Deploy AI-powered Omnichannel Contact Center Solutions

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Rahul Mishra
in
Nerd For Tech

5 Reasons To Deploy Salesforce CTI Connector in Contact Centers

Before you flip through the blog, here’s a quick look at some crucial statistics that need attention:

4 min readApr 17, 2024

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5 Reasons To Deploy Salesforce CTI Connector in Contact Centers

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Rahul Mishra

Unified Agent Desktop to Boost Your Contact Center Efficiency — NovelVox

Discover how the Unified Agent Desktop revolutionizes contact center efficiency with NovelVox’s latest video! The Unified Agent Desktop…

1 min readMar 21, 2024

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Rahul Mishra

Freshdesk CTI Integration: An Agent’s Personal Experience

It was my second day at the contact center when I was introduced to Freshdesk CRM. Earlier, we had been using another popular application…

4 min readOct 19, 2023

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Freshdesk CTI Integration: An Agent’s Personal Experience

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Rahul Mishra

Rahul Mishra

Organic #Growth Strategist (SEO & Twitter) 🚀 | Personal #Branding Consultant | Helping Brands with #DigitalPR & SEO | https://twitter.com/DigitalRahulM

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