Service Design. Selection of 2021 articles and images — 2/2

The end of the year is close and it’s always a good opportunity to look back and reflect. Since it’s my annual tradition to re-read the publications I’ve personally enjoyed and learned from during the year, I thought it may be worth it to put them together and share. Then, here they are, you can click through the second of two recaps of 2021 Linkedin posts I’ve shared and sparked some engagement.

#1–13: Link to the first recap

#14: The next chapter in analytics: data storytelling

#15: How to do Design Thinking

#16: Decrease in intelligence

#17: Superior Customer Experience = Superior Employee Experience

#18: Innovation in digital services

#19: Sahara Toilet

#20: Fusing data and design to supercharge innovation

#21: A design lead approach to embracing an ecosystem strategy

#22: Self reflection

#23: How the Corona virus will reshape architecture

Enjoy the reading :)