Matt LaurenceauMaturity and Community Programs (an intro)Have you ever begun a blog post without knowing (at all) what the end result is going to be? 😱Mar 3, 20191Mar 3, 20191
Matt LaurenceauYour Community, the secret sauce for omni-channelDo you remember days when most people were mostly using Emails on their desktops or laptops? I’m not only talking pre-Y2K, I’m talking 5…Jun 21, 2018Jun 21, 2018
Matt LaurenceauDesign applies to everything, everything!Many of us spend time thinking about best design and Experience for Web pages: landing pages, content, registration pages, etc.May 1, 2018May 1, 2018
Matt Laurenceau4 Similarities between Community Management and LOVECommunity Management is a practice that deserves more awareness. Let’s look at similarities with something we’re all familiar with, love.Feb 14, 2018Feb 14, 2018
Matt Laurenceau5 Community Management tricks learnt by doing dishes 😱I recently read that famous CEOs like Bill Gates and Marc Benioff declared that they were doing dishes every evening, and it helped them to…Nov 29, 2017Nov 29, 2017
Matt LaurenceauFIRM, a simple methodology to trigger motionAre you sometimes reluctant to do something that a colleague requests? Or that your spouse requests? (I bet that most of you will say yes…Nov 10, 2017Nov 10, 2017
Matt LaurenceauCommunity Analytics journey: how metrics need to serve BusinessBelow is my journey on Communities Analytics.Oct 13, 20171Oct 13, 20171
Matt LaurenceauKnowledge Base Articles: no-brainer Communities contentMost Brands have experts (often in Support, and/or Engineering) spending time writing Knowledge Articles that will help Customers to move…Oct 9, 20173Oct 9, 20173
Matt LaurenceauTalk CIA, or wait before talkingInteracting with others, confronting ideas is very exciting. But let’s face it, as soon as topic is not simple, it may not be easy to…Sep 27, 2017Sep 27, 2017
Matt LaurenceauPrograms for your CommunityI’m often asked about how I treat an online Community: is that a technical platform, a Product, a Program?Sep 27, 20172Sep 27, 20172
