Matthew Champagne, PhD – Medium

Matthew Champagne, PhD

Matthew Champagne, PhD

Frustrate Your Employees With This Destructive Survey Practice

The Net Promoter Score is the most egregious survey practice in most organizations. The NPS violates the foundations of psychological…

Sep 21, 2017

Frustrate Your Employees With This Destructive Survey Practice

Sep 21, 2017

Matthew Champagne, PhD

Using Humor to Increase Survey Engagement

[Originally published at Research Access] Here is an important topic that rarely gets much discussion. Why are surveys so humorless? Are we…

Sep 21, 2017

Using Humor to Increase Survey Engagement

Sep 21, 2017

Matthew Champagne, PhD

SurveySocial: The Evolution of Surveys in the digital age

When people ask why surveys “don’t work” — yield low response rates, vague comments and no clear results — I ask them to reflect on another…

Sep 21, 2017

SurveySocial: The Evolution of Surveys in the digital age

Sep 21, 2017

Matthew Champagne, PhD

3 disastrous questions found on most surveys

We know that many surveys are badly written and yield ambiguous results, but worse yet are surveys that ask 3 types of questions that…

Sep 21, 2017

3 disastrous questions found on most surveys

Sep 21, 2017

Matthew Champagne, PhD

Treat Your Survey Respondents Like a “First Date”

One of the most frequent questions I have been asked over the past 20 years is “what is the BEST number of questions to put on a survey?”…

Sep 20, 2017

Treat Your Survey Respondents Like a “First Date”

Sep 20, 2017

Matthew Champagne, PhD

Wasting Your Useful Internal Benchmarks

It seems that the argument is over: most companies have embraced the false promises of external benchmarks. They will annoy their employees…

Sep 20, 2017

Wasting Your Useful Internal Benchmarks

Sep 20, 2017

Matthew Champagne, PhD

How to Get Interpretable Feedback: Two Best Examples

The keys to writing the best questions on your survey or evaluation form are: (1) choose a response scale that matches the question, and…

Sep 20, 2017

How to Get Interpretable Feedback: Two Best Examples

Sep 20, 2017

Matthew Champagne, PhD

Treating Survey Respondents Like Strangers

One of the best ways to have customers, students, employees, or members ignore your surveys and evaluation forms is to ask questions for…

Sep 20, 2017

Treating Survey Respondents Like Strangers

Sep 20, 2017

Matthew Champagne, PhD

Are Your Surveys “Conversations” or “Cold Calls”?

When launching an online survey, it is your choice to make it a CONVERSATION or a COLD CALL. Inexplicably, the majority of organizations…

Sep 20, 2017

Are Your Surveys “Conversations” or “Cold Calls”?

Sep 20, 2017

Matthew Champagne, PhD

You Only Get One Chance to Talk to Customers, Right?

Too many organizations consider each survey to be their one and only chance to talk to customers. This mindset leads them to the dangerous…

Sep 20, 2017

You Only Get One Chance to Talk to Customers, Right?

Sep 20, 2017

Matthew Champagne, PhD

Matthew Champagne, PhD

KEEP YOUR CUSTOMERS FOREVER with The 9 PRINCIPLES of Psychology - 8,000,000 data points & counting. Learn to retain your people at http://matthewchampagne.com

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