Matt Dufilho2 Tactics for Improving HCAHPS Scores AND Overall Patient ExperienceWhat does it take to create a great patient experience and promote HCAHPS scores that reflect high quality of care?Apr 5, 2017Apr 5, 2017
Matt DufilhoAdjusting the Discharge Process for Improved HCAHPS ScoresThe unfortunate truth is that no patient wants to be in your hospital and everyone is focused on going home.Dec 30, 2016Dec 30, 2016
Matt DufilhoEffective Pain Management for HCAHPS ImprovementNearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a…Dec 19, 2016Dec 19, 2016
Matt DufilhoCommunication on Medications Effects HCAHPS Scores and Patient SafetyCommunication with patients on medications is important for both patient experience HCAHPS scores on the HCAHPS survey AND patient safety.Dec 15, 2016Dec 15, 2016
Matt DufilhoThe Metric that Most Correlates with Overall HCAHPS RatingsWhen a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be…Dec 12, 2016Dec 12, 2016
Matt Dufilho2 Key Measurements for the HCAHPS Survey Responsiveness ScoreThe HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how…Dec 5, 2016Dec 5, 2016