Max Al Farakh3 Things to Look for When Hiring for Customer SupportI’m not an HR manager, although I’ve hired a fair share of people, so I’m not going to write about the general questions to ask during an…Dec 13, 2016Dec 13, 2016
Max Al FarakhThe Biggest Mistake in Customer Support: Playing for TimeWhen you have 50 tickets waiting in the queue your only desire is to bring that count down to zero. You start prioritizing quantity over…Dec 13, 2016Dec 13, 2016
Max Al FarakhHow to Handle Negative Customer FeedbackDon’t take it personallyDec 13, 2016Dec 13, 2016
Max Al FarakhHow to Avoid Burning Out at a Customer Support JobI wanted to share a couple of tips in this post, which the Jitbit support team and I use to deal with frustration and to avoid burning out.Dec 13, 2016Dec 13, 2016
Max Al FarakhThinking about switching from Mac to PC? Here is my storyMany Mac users are thinking about switching to PC after the yesterday’s keynote. I made the switch a couple of months ago, and I want to…Oct 29, 2016Oct 29, 2016