PinnedMichael MaozinSalesforce ArchitectsHow B2B Architects Can Identify and Mitigate Customer Retention RisksRetention may not be a reflection of customer happiness.Dec 12, 2023Dec 12, 2023
Michael MaozinSalesforce ArchitectsAligning AI and Enterprise Architecture for GrowthExplore the evolving roles of architects in harmonizing AI integration with enterprise architectureMar 19Mar 19
Michael MaozinSalesforce ArchitectsHow to Become the Trusted Digital AdvisorIncreased scrutiny on budgets and a focus on operational rigor makes now the time to show your value as the most trusted digital advisor.Nov 17, 20221Nov 17, 20221
Michael MaozinSalesforce Architects4 Winning Strategies CIOs and Architects Can Learn from SportsLearn how professional sports is a good prototype for CIOs and architects on how to play so that all stakeholders win.Aug 25, 20221Aug 25, 20221
Michael MaozinSalesforce ArchitectsHow to choose an AI strategy on SalesforceMay 10, 2021May 10, 2021
Michael MaozinSalesforce ArchitectsThe priceless value of a Technology Professional with a renaissance mind.The most in-demand technology architects have the are true renaissance minds, tearing down silos in a passion to innovate.Jan 27, 20211Jan 27, 20211
Michael MaozinSalesforce ArchitectsThe Next Normal Demands a focus on Jobs to be Done.The Next Normal Demands a Focus on Jobs to be Done.Oct 20, 20202Oct 20, 20202
Michael MaozHow to make a crisis a turning point.In the first moments of crisis it is the communication that ‘we are here for you, we care for you, we feel compassion for you.’Apr 2, 2020Apr 2, 2020
Michael MaozThe Present moment lays bare the primitive state of AI for CRM.AI capabilities have been fine for customer experience in a strong economy. In a crisis, AI limitations are obvious.Mar 30, 2020Mar 30, 2020
Michael MaozLove the customer service folks. Covid-19 is not their fault.Too many businesses use their customer service teams’ emotions as blunt instruments to carry out flawed policies and rules.Mar 20, 2020Mar 20, 2020
