Michael O'SullivaninUXR @ MicrosoftAcademics as UX Researchers: Learning to let go.After completing my undergraduate studies I, like many people, jumped into a Ph.D. program without fully understanding what it was or why I…5 min read·Feb 21, 2024----
Michael O'SullivaninUXR @ MicrosoftA simple re-framing of the Kano Model to prioritise AI-powered features.The Kano Model is a popular tool for prioritising features, though I feel that it needs a slight adaptation when being used for AI-powered…3 min read·Nov 27, 2023--1--1
Michael O'SullivaninUXR @ MicrosoftLessons from a UX researcher on a 0–1 product in a new team.Over the past year or so, I’ve been the lead (and sole) UX researcher for Demand Planning — a new product within Microsoft D365 Supply…7 min read·Nov 14, 2023--1--1
Michael O'SullivaninUXR @ MicrosoftUsing ChatGPT to accelerate persona development in business applications.Introduction:5 min read·Nov 1, 2023--4--4