UXR @ Microsoft

UXR @ Microsoft

Lexi Neigel

Between Two Bookends: Making and Measuring UX Research Impact

Authors: Dr. Paula Bach, Safiya Bhojawala, Dr. Melissa Boone, Kara Costa, Dr. Hilary Dwyer, Dr. Theresa Horstman, Dr. Alexis Neigel, & Dr…

7 min readMar 13, 2024

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Between Two Bookends: Making and Measuring UX Research Impact

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Michael O'Sullivan

Academics as UX Researchers: Learning to let go.

After completing my undergraduate studies I, like many people, jumped into a Ph.D. program without fully understanding what it was or why I…

5 min readFeb 21, 2024

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Academics as UX Researchers: Learning to let go.

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Nikita Chandawale

Cultivating Empathy: The Unconventional Path of Bharat Primetime at Microsoft

Amidst the swirling currents of a pandemic-altered landscape, my role as a senior user researcher at Microsoft took a wild turn, unveiling…

6 min readFeb 16, 2024

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Cultivating Empathy: The Unconventional Path of Bharat Primetime at Microsoft

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Natasha Eibich

Beyond the Hero’s Journey

Crafting Story in Research Presentations

8 min readJan 31, 2024

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Beyond the Hero’s Journey

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Michael O'Sullivan

A simple re-framing of the Kano Model to prioritise AI-powered features.

The Kano Model is a popular tool for prioritising features, though I feel that it needs a slight adaptation when being used for AI-powered…

3 min readNov 27, 2023

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A simple re-framing of the Kano Model to prioritise AI-powered features.

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Michael O'Sullivan

Lessons from a UX researcher on a 0–1 product in a new team.

Over the past year or so, I’ve been the lead (and sole) UX researcher for Demand Planning — a new product within Microsoft D365 Supply…

7 min readNov 14, 2023

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Lessons from a UX researcher on a 0–1 product in a new team.

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Michael O'Sullivan

Using ChatGPT to accelerate persona development in business applications.

Introduction:

5 min readNov 1, 2023

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Using ChatGPT to accelerate persona development in business applications.

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Alexandra Jayeun Lee

The Psychology of ChatGPT

Not only has Open AI’s ChatGPT (a chat-based Generative Pre-trained Transformer) heralded in the new era of user interface, its adoption…

9 min readJul 18, 2023

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The Psychology of ChatGPT

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Lori Birtley

Budgets: user research hierarchy of needs

This article will help you understand the hierarchy of “must have” and “nice to have” budget items for user research.

3 min readMay 6, 2023

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Budgets: user research hierarchy of needs

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Travis Lowdermilk

Product Discovery Methods for a Product Delivery World

Part 2 of 2: A walkthrough of a method for collecting product feedback without sacrificing product discovery.

10 min readApr 27, 2023

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Product Discovery Methods for a Product Delivery World

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This collection of articles showcases the ongoing work of user experience research at Microsoft. Our community represents user experience researchers, designers, program managers, and engineers who are developing products with users at the center.
Editors
Travis Lowdermilk
UX Researcher and Author
Monty Hammontree
Partner Director of User Experience Research at Microsoft. Avid reader and learner. Passionate advocate for customer-driven engineering. Views are my own.
Torang Asadi
writer of ethnographies. lover of films. eater of foods. researcher of designs.

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