Thea is a concept for an artificially-intelligent, on-the-go navigation assistant.

The 3.4 million people in the U.S. who are visually impaired span a wide impairment spectrum and include those who have been blind from birth to those who become blind later in their lives. Consequently, with different levels of impairment, comes different comfort levels for traveling outside of the home or exploring new environments. As a team of interns, we asked:

“How could we design a product that could be understood and accessed by a mass population, while also celebrating individuality and addressing the specific needs of each user?”

Meet Thea, a concept for an artificially-intelligent, on-the-go navigation assistant for the blind and visually-impaired. Using the continuous positioning abilities that 5G wireless technology will enable, Thea understands the most effective way to get around and guides users accordingly. …


Inside you’ll find trends in healthcare UX and a look at how our healthcare system could operate in the near-future.

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Right now, if you polled your friends and family about the reason for their last doctor’s visit, they’d likely tell you it was because something was wrong with them. In these instances, healthcare really stands in for sick care instead of preventative care. But given the imminent mergers between insurance providers and health and wellness companies, as well as emerging technology, healthcare as we know it is changing and will continue to do so in 2018 and beyond.

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To highlight these trends and to better prepare healthcare designers and leaders for what’s to come, we’ve packaged our thoughts in a downloadable trend report. …


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How to empower refugees in their journey toward financial freedom.

It’s difficult to imagine the hardship that one must endure as a refugee. Being displaced from your country, home, and potentially family is not an easy thing for anyone to endure. While there are nine resettlement agencies for refugees in the US, there’s room for improvement when it comes to helping refugees build the lives they desire in the long-term. There’s an opportunity to help empower refugees to establish financial independence and aid them in understanding the importance of building credit.

If you’ve lived in America your whole life, you may feel like you have a pretty good grasp on our confusing credit-building system. But to a newcomer, our concept of credit — including what it means to build it — may be significantly different than what they’re familiar with. Credit history in the US has far-reaching implications. It determines things like the loans you could qualify for — including housing, car, or small business loans — and the interest rate you’ll pay. But without the proper tools and guidance, refugees may end up making decisions that negatively impact their credit score from the start, inadvertently trapping them in a cycle of debt. …


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How to exceed a member’s expectations before they even walk through the door.

By Caroline Brown, Michael Lowell, and Sam Szerlip

The main motivators that drive people to join a gym or attend a fitness class often lie in the desire to feel good, have fun, and live a happier, healthier life. Those are tall orders to fill for any gym. However, many boutique fitness brands like SoulCycle, Flywheel, and Equinox do deliver on their promises — their customers are tenacious loyalists that consider their in-gym experiences life-changing. Once customers walk through their doors, they’re hooked.

While members enjoy their time in the gym, there’s room for improvement in a part of the experience that nearly everyone must go through at least once: the online onboarding and sign-up experience. …


What if investment research felt more like using Spotify?

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By Andrew Gold, Julie Morycz, and Daniel Orbach

Investing can be complicated, especially for those of us that don’t do it for a living. Increasingly opaque securities like derivative swaps and CDOs famously became so difficult to understand that they destabilized the world economy leading up to the 2008 financial crisis. This stuff is so confusing that the filmmakers of 2015’s, The Big Short made sure the audience understood what was going on by having actors constantly break the fourth wall to explain incomprehensible concepts. This type of complexity penetrates even the most mundane investments. …


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Introducing Loree, the VUI concept that celebrates culture by helping parents pass down their culture.

Given the current global movements to quell diversity, it’s apparent that as designers, we could be doing something about it. Through our exploration of what the near future could hold for Voice UIs (think post- Siri, Alexa, and Google Home), we saw an opportunity to celebrate culture, especially as the tech becomes more intelligent and conversational.

If you’ve been following the recent posts written by our summer interns, then you know that we first set out to create a VUI concept that might help parents raise their children. Through rounds of research and iteration, our designers started to look inward—they were reminded of the gaps in their understanding of their families’ native languages. Because their parents were reluctant to pass down their language in favor of assimilation, their children feel less connected to their heritage. …


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As right-brain thinkers with nine-to-five jobs can attest, keeping your creativity flowing after — or before — work hours can be personally rewarding.

While client work is often creatively challenging and fulfilling by many accounts, it might not always be the exact creative thirst-quencher you’re looking for. That’s where personal projects come in. Whether your passion is photography, writing, screen printing, extra freelance work, illustration, branding, or even dog walking, side projects offer a different sense of satisfaction.

That brings us to Allegra Fisher, a lead designer here at Moment. She’s worked with clients like American Express, Bloomberg, and Philips and previously was a designer for Third Ward, at Bureau Blank, and earlier in her career, a work scholar at Aperture. While all that experience has contributed to Allegra’s serious design and consulting chops, so have her side projects. …


Taylor Poulos, a designer at Moment, is obsessed with getting it right, especially when it comes to designing for the web.

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Taylor’s intrigued by the fact that in the 18th century, type designer John Baskerville famously ironed each sheet of paper and brewed his own ink to achieve darker, more uniform letters. This attention to detail produced books that noticeably advanced the state of the art.

In 2017 though, it can be difficult for the detail-oriented designer to replicate the same precision that Baskerville strove for, due in part because few understand how the bits on their hard drive get turned into letterforms on the screen. …


Technology can help ease patient recovery at home following a hospital stay.

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Trends in the healthcare space are shifting away from more traditional inpatient models toward compressed hospital stays and more outpatient procedures. This push has created a new paradigm where patients make a quicker transition to in-home recovery, which is partially brought on by the pressure that hospitals face due to rising costs and demand for revenue growth. While this shift toward home care will continue to change how hospitals operate, there are opportunities to increase value and care for patients and healthcare systems alike.

Care after the patient leaves the hospital might sometimes feel like an oxymoron, but it’s not. In fact, care often extends to the home and it enables patients to more comfortably return to health, often recovering faster with fewer complications in the familiarity of their own home. But when patients return to the chaos of daily life, the clinical care that was the primary focus of their hospital stay becomes intermingled with the many responsibilities of home, work, and family. Add in the anxiety from the uncertain challenges of recovery from a serious event and it can all be extremely overwhelming for the patients and their families. On top of it all, health literacy rates tend to be extremely low — only 12 percent of US adults are considered to have proficient health literacy — which adds to the difficulty and stress of managing one’s own care. …


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The shifts in our country — and world — over the past few months have dramatically affected our daily conversations and changed the focus for whole populations in innumerable ways. At Moment, it not only makes us more grateful and proud of our company’s diversity, but fiercely protective of our values and beliefs. With that said, as a large, conscientious group of like-minded designers, how can we both go about our daily work, while also seeking opportunities to spark change?

We’re grateful that AIGA has taken the first steps toward tackling these issues by creating a call to action in the form of the Citizen Designer Pledge. …

About

Moment

We’re digital strategists and designers redefining what lies ahead. More posts from our designers: https://medium.com/design-intelligence

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