Nic Taylor | CX and Digital Innovation LeaderNavigating the CX Landscape: Strategy Over HypeRecent findings from the 2024 Market Study on CX Trends, Challenges, and Opportunities reveal a troubling decline in customer experience…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderHarnessing the Untapped Potential of Unstructured DataA recent article from Forbes highlights the tremendous potential of unstructured data in transforming customer experience and strategic…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderCustomer Experience (CX) Insights for Your 2024 Strategy and BeyondIn today’s hyper-competitive market, Customer Experience (CX) isn’t just a differentiator — it’s the cornerstone of sustainable business…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderCase Study: Rewind’s Customer Journey Mapping SuccessUnderstanding the customer journey can truly transform a business, and Rewind’s story is a perfect example. Rewind, a provider of backup…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderOvercoming Cultural Resistance to Change in Digital TransformationDigital transformation is essential for businesses aiming to stay competitive in today’s rapidly evolving market. However, one of the most…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderBalancing Between Quality and Growth in Business StrategyThe recent news of Dr. Martens’ declining stock, as reported by Fortune, presents a thought-provoking challenge in the landscape of modern…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderThe Future of Personalization in Customer Experience: A Human-Centric ApproachIn the ever-evolving landscape of marketing, the concept of personalization has undergone a transformative shift. Gone are the days when…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderIs Your Business Ready for AI?2023 was a huge year for AI and it doesn’t look to be slowing down anytime soon. According to a report by MarketsandMarkets, the Generative…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderDoing More with Less: The Strategic Edge of CX in Budget-Constrained Times2023 was a year of strife for many businesses and now, as 2024 unfolds amidst continued economic uncertainty, businesses are tightening…Jun 11Jun 11
Nic Taylor | CX and Digital Innovation LeaderElevating Customer Experience and Loyalty with Emotional IntelligenceIn the digital era, where technology and data analytics reign supreme, the human element of customer interaction often takes a backseat…Mar 20Mar 20
