Nora AradiWhat are the main Social Media KPIs for telcos?When it comes to social activities, we have to take into consideration our business objectives including OPEX saving, Revenue boost, or…Nov 4, 2016Nov 4, 2016
Nora AradiWhat content to create as a telco to make our customers’ lives better?Telco sector is fairly different when it comes to content creation. While an FMCG brand can afford to post entertaining content to create a…Nov 2, 2016Nov 2, 2016
Nora AradiHow can we be proactive in social customer care to raise CSAT?Take proactive steps prior to the complaint:Nov 2, 2016Nov 2, 2016
Nora AradiCan cute posts generate ROI for a telco?Sometimes it looks like to me, companies spend a lot on social media activities. Just because they believe, it’s a “must” to be there. Is…Nov 2, 2016Nov 2, 2016