Rock SolidinGovConnectImportant Factors that May Affect a Government’s Transformation StrategyA government transformation strategy relies heavily upon several factors in order to achieve a desired outcome. Citizen engagement efforts…Jan 7, 2020Jan 7, 2020
Rock SolidinGovConnectImproving Digital Presence to Serve CitizensSo, now that there is a clear understanding regarding the challenges and barriers to participation involving government organizations and…Dec 31, 2019Dec 31, 2019
Rock SolidinGovConnectWhy Governments are Making the Switch to DigitalGovernment entities are transforming themselves in an effort to meet the demands of their citizens. What is their vehicle of choice…Dec 24, 2019Dec 24, 2019
Rock SolidinGovConnectHow to Determine the ROI of your Customer Relationship SolutionAs states and local municipalities continue to face budget cuts, it seems more difficult now than ever to think about your citizens. As a…Dec 18, 2019Dec 18, 2019
Rock SolidinGovConnectFeatures of a Good CRMOpen Communication Amongst DepartmentsDec 11, 2019Dec 11, 2019
Rock SolidinGovConnect8 Requirements of a Modern Government Customer Relationship Management SolutionWe’ve talked a lot so far about the benefits of having a government CRM but now let’s talk about all the features you want to look for in…Dec 4, 2019Dec 4, 2019
Rock SolidRock Solid to Merge with CitySourcedCitySourced Owner and CEO, Jason Kiesel, is excited to announce that Rock Solid Technologies is merging with CitySourced. Founded in 1997…Apr 10, 2019Apr 10, 2019
Rock SolidinGovConnectHow Can You Prepare For This Culture Change?Guiding and managing change is one of the toughest challenges leaders can face. According to McKinsey, 70% of transformations fail. While…Feb 27, 20191Feb 27, 20191
Rock SolidinGovConnectWhat Steps Can You Take to Support Innovation in Your Agency?Every agency is different in its mission, history, makeup and culture. However, there are some general steps that every organization can…Feb 12, 2019Feb 12, 2019
Rock SolidinGovConnect5 Ways to Reinvent Your Citizen ExperienceCitizens are central to your government’s mission and operations, and so whether you call it customer experience or citizen experience…Dec 11, 2018Dec 11, 2018
