A novel idea when hiring your next UX researcher.

The Importance of Confident Communication

UX researchers should, by nature, be communicators. Whether you’re facilitating a card-sorting exercise, conducting preference testing over Skype, or simply drafting an email, the majority of your interactions as a researcher are with people you’ve never met. It can feel invasive to ask a stranger to take time out of their day to participate in a study, even when they’ve volunteered and are being compensated. And during a test, this initial discomfort can be exacerbated by a timid or disinterested participant.

When a researcher appears to be uncomfortable, scatterbrained, or insecure, these feelings can transfer…


As a developer, there are few things more rewarding than bringing a new product to life — especially when users respond to it enthusiastically. You spend a great deal of time crafting its functionality, ensuring it responds quickly to user requests, and making sure your code doesn’t throw any errors. When it’s done, receiving positive feedback is a reminder that it was all worth it.

But what happens when users don’t like or understand your product? It can feel defeating. The good news is that there are methods you can implement to be sure your products are consistently amazing.

Design vs. Artistry

Before…


Five simple steps product designers can use to build better web apps.

On small teams where time resources are limited user experience can often be overlooked. Over the past few months I’ve tried to develop a low impact UX cycle that designers and project managers can use to improve the quality of web apps without adding a lot of bloat to a project. This article will be written from the viewpoint of an app that is currently in-use. The UX process will vary slightly for a new product but the same basic principles exist. …

Paul Hershey

I’m a Product Designer at Electronic Arts. I enjoy helping people create human-centered products that users will love.

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