Greg KozakiewiczinBootcampThe power of design - How to improve NPS and CSAT through effective designIn today’s ever-evolving business landscape, design plays a pivotal role in shaping customer experiences and driving key metrics like Net…Apr 2Apr 2
Greg KozakiewiczinBootcampUser Research: Strategies for boosting demand and integrating research into decision-makingIn today’s swiftly evolving digital landscape, user advocacy and meaningful customer relationships have never been more crucial…Dec 28, 2023Dec 28, 2023
Greg KozakiewiczI wouldn't delve too deeply into the official message, as it was meticulously crafted and layered…Now, circling back to UX researchers. In the realm of digital services, the standard ratio of 50:5:1 for Dev:Design:Research makes a…Dec 11, 20231Dec 11, 20231
Greg KozakiewiczinBootcampCustomer advocacy and design, a synergistic approach for digital product excellenceIn the vibrant city of Barcelona, I recently had the opportunity to sit down with Edward Jenner, a seasoned Customer Advocate at Autodesk…Dec 4, 2023Dec 4, 2023
Greg KozakiewiczinBootcampThe evolution and future of UX designExploring the Future: UX Evolution into the Post-UX Era. From the shift to holistic product design and the evolving ties between design…Nov 24, 2023Nov 24, 2023