Cesar Penna – Medium

Cesar Penna

Cesar Penna

A glimpse into the future of CX: Detailing Change Empowerment (Part 2 / 2)

(This is a continuation of a previous article: Autonomous Liberty)

Apr 25, 2019

A glimpse into the future of CX: Detailing Change Empowerment (Part 2 / 2)

Apr 25, 2019

Cesar Penna

Start Small, but why?

Learn about how people frame and prioritize tasks and how you can leverage these insights to achieve more.

Sep 21, 2017

Start Small, but why?

Sep 21, 2017

Cesar Penna

A glimpse into the future of CX: Autonomous Liberty (Part 1 / 2)

Forrester’s research about self-service shows what we all suspected: there is a growing thirst for it. Self-service should be available…

Aug 17, 2016

A glimpse into the future of CX: Autonomous Liberty (Part 1 / 2)

Aug 17, 2016

Cesar Penna

I am hiring self-motivated upsellers

I am sorry, but that is fucked up.

Aug 1, 2016

I am hiring self-motivated upsellers

Aug 1, 2016

Cesar Penna

WHEN SHOULD YOU INTRODUCE NOVELTY? LEARN A NEW FRAMEWORK TO IMPROVE YOUR DECISION MAKING PROCESS

Imagine some stairs with infinite steps.

Aug 1, 2016

WHEN SHOULD YOU INTRODUCE NOVELTY? LEARN A NEW FRAMEWORK TO IMPROVE YOUR DECISION MAKING PROCESS

Aug 1, 2016

Cesar Penna

IT ISN’T FAIR TO EXPECT FAIRNESS: A Dilemma of Two Dogs and One Bone

I am the fortunate father of two dogs. Yes, I want to be fair with them, we all do. So, I decide to give them a bone, how can I do it…

Apr 15, 2016

IT ISN’T FAIR TO EXPECT FAIRNESS: A Dilemma of Two Dogs and One Bone

Apr 15, 2016

Cesar Penna

The Head and the Heart

People have:

Apr 1, 2016

Apr 1, 2016

Cesar Penna

Avoid Misleading Objectives

Learn with the GPS navigator how to optimize your Customer Experience for the real deal.

Mar 15, 2016

Avoid Misleading Objectives

Mar 15, 2016

Cesar Penna

Why customer experience can be CRUEL with some

Not even a 3.5 million dollar instrument can overcome such a cruelty.

Mar 10, 2016

Why customer experience can be CRUEL with some

Mar 10, 2016

Cesar Penna

Cesar Penna

I enjoy creating things. Being authentic, causing impact. All my life I've been searching for ways of having practical ideas that can improve people's lives.

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