Pradeepa SomasundaraminDocument3608 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies) — Document360You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of…Feb 22, 2020Feb 22, 2020
Pradeepa SomasundaraminDocument3605 real-life examples of Knowledge Management success you can learn from — Document360Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in their quest for the Holy Grail.Feb 11, 2020Feb 11, 2020
Pradeepa SomasundaramIntroductory Guide to Markdown for Documentation Writers — Document360IntroductionJan 31, 2020Jan 31, 2020
Pradeepa SomasundaramTop 10 Must-Attend International SaaS Conferences in 2020 and Why? — Document360The Global SaaS estimated to be worth $130 billion in 2020. In the wake of the success of companies such as Salesforce, Dropbox, Slack and…Jan 22, 2020Jan 22, 2020
Pradeepa SomasundaramCreating the Perfect Style Guide for your SaaS Knowledge BaseIntroductionJan 11, 2020Jan 11, 2020
Pradeepa SomasundaramProduct Hunt Launch — The D-Day preparation!If you are reading this post, I’m assuming you are in the process of preparing for your Product Hunt launch and going through all the…Oct 29, 2019Oct 29, 2019
Pradeepa SomasundaramThe Essential Customer Experience Support Tools You Need — Document360Companies often talk about ‘customer experience’ these days, and less about customer service. What is customer experience? And how can you…Aug 8, 2019Aug 8, 2019
Pradeepa SomasundaramTop 10 Tips for Great Technical Writing — Document360Good technical writing is in the eye of the beholder, or so they say. But the reality is, we all know what good looks like, and often…Aug 1, 2019Aug 1, 2019
Pradeepa SomasundaramWhy You Can’t Ignore the Benefits of Knowledge Sharing Technology — Document360When it comes to the opportunities presented by knowledge sharing, they can be easy to ignore. After all, your teams naturally communicate…Jul 18, 2019Jul 18, 2019
Pradeepa SomasundaramWhy Defining Your SAAS Customer Support Metrics Is KeyIn the modern commercial world, measurement is critical. Whether it’s measurement of growth, success, efficiency or output, you need the…Jul 17, 2019Jul 17, 2019
