Michael BartlettValue Proposition: why Complexity Theory and Behavioral Science are the skills of the future.In the last few years, the notion of Corporate Values has become very popular. You’ll often see businesses list their values on a wall or…Aug 27, 2020Aug 27, 2020
Michael BartlettLearned Helplessness: The story behind the workplace’s biggest KillerOver the last few years I have spent countless hours researching the science behind experience. This undertaking has expanded my…Jun 29, 2020Jun 29, 2020
Michael BartlettArtificial Intelligence: What every customer experience professional should knowThis article is an abridged version of the whitepaper by the same name, published by the CXPA.Jul 5, 2018Jul 5, 2018
Michael BartlettA Customer Experience Approach to Artificial Intelligence.It’s almost impossible to visit a tech blog or magazine these days without hearing about how Artificial Intelligence (AI) is going to…Feb 14, 2018Feb 14, 2018
Michael BartlettThe CXPA Professional Development Committee — updateA few months ago I volunteered to work with the CXPA on their Professional Development Committee. The aim was to find the best ways that…Sep 18, 2017Sep 18, 2017
Michael BartlettWhy Risk Management professionals should care about the Holistic ExperienceIn his excellent article, The Human Experience, Ian Golding talks about the many different experiences we have that add up to a final…Jun 4, 2017Jun 4, 2017
Michael BartlettReflecting on my first CXPA Insight ExchangeI’d never been to Phoenix, Arizona before. It’s one of those places that I’ve always associated with the little red dot on the temperature…May 26, 2017May 26, 2017
Michael BartlettThe Hidden Voice of the CustomerIt turns out, it’s not so hidden if you bother to lookMay 25, 2017May 25, 2017