Michael Bartlett – Medium

Michael Bartlett

Michael Bartlett

Value Proposition: why Complexity Theory and Behavioral Science are the skills of the future.

In the last few years, the notion of Corporate Values has become very popular. You’ll often see businesses list their values on a wall or…

Aug 27, 2020

Aug 27, 2020

Michael Bartlett

Learned Helplessness: The story behind the workplace’s biggest Killer

Over the last few years I have spent countless hours researching the science behind experience. This undertaking has expanded my…

Jun 29, 2020

Jun 29, 2020

Michael Bartlett

Artificial Intelligence: What every customer experience professional should know

This article is an abridged version of the whitepaper by the same name, published by the CXPA.

Jul 5, 2018

Artificial Intelligence: What every customer experience professional should know

Jul 5, 2018

Michael Bartlett

I resign!

I left my job without another job to go to.

Mar 7, 2018

I resign!

Mar 7, 2018

Michael Bartlett

A Customer Experience Approach to Artificial Intelligence.

It’s almost impossible to visit a tech blog or magazine these days without hearing about how Artificial Intelligence (AI) is going to…

Feb 14, 2018

Feb 14, 2018

Michael Bartlett

The CXPA Professional Development Committee — update

A few months ago I volunteered to work with the CXPA on their Professional Development Committee. The aim was to find the best ways that…

Sep 18, 2017

Sep 18, 2017

Michael Bartlett

Why Risk Management professionals should care about the Holistic Experience

In his excellent article, The Human Experience, Ian Golding talks about the many different experiences we have that add up to a final…

Jun 4, 2017

Why Risk Management professionals should care about the Holistic Experience

Jun 4, 2017

Michael Bartlett

Reflecting on my first CXPA Insight Exchange

I’d never been to Phoenix, Arizona before. It’s one of those places that I’ve always associated with the little red dot on the temperature…

May 26, 2017

Reflecting on my first CXPA Insight Exchange

May 26, 2017

Michael Bartlett

The Hidden Voice of the Customer

It turns out, it’s not so hidden if you bother to look

May 25, 2017

The Hidden Voice of the Customer

May 25, 2017

Michael Bartlett

Some strategic advice for Antonio Conte

Dear Mr Conte,

Sep 20, 2016

Some strategic advice for Antonio Conte

Sep 20, 2016

Michael Bartlett

Michael Bartlett

Independent thinker. Mildly obsessed with Customer Experience, Artificial Intelligence, Business Strategy, Organization Development, Chess and Tea.

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