Rachel HylandGetting the Right ResultsTips on How to Make the Most of Your FeedbackJun 6, 2019Jun 6, 2019
Rachel HylandHow Emotions Shape the Climate DebateLast week, MPs in the UK Parliament unanimously approved a motion to declare a climate and environment emergency. Though this does not…May 8, 2019May 8, 2019
Rachel HylandTen Ways to Spring Clean Your BusinessSpring is a time of fresh beginnings, so channel the seasonal zeitgeist and start cleaning up the processes and habits that are preventing…Mar 14, 2019Mar 14, 2019
Rachel HylandWhy We Should All Be Monitoring Net Emotional Value (NEV)“Human behaviour flows from three main sources: desire, emotion, and knowledge.” PlatoJan 30, 2019Jan 30, 2019
Rachel HylandWorld Mental Health Day 2018How Poor Mental Health Impacts Employees & Employers and What Can Be Done To HelpOct 10, 2018Oct 10, 2018
Rachel HylandThe Problem With Fake FeedbackWe, at Opinion8, advocate the importance of garnering feedback. We know that focussing on the viewpoints of your customers can drive real…Jun 21, 2018Jun 21, 2018
Rachel HylandArtificial Intelligence — Transforming Customer ServiceArtificial Intelligence is no longer confined to the realms of science fiction. Its adoption in the arena of customer service provision is…Mar 22, 2018Mar 22, 2018
Rachel HylandOpinion8 Used to Support Remote CommunitiesAs part of the Glasgow School of Art’s Peer-to-Peer Remote Communities Project, and in collaboration with Lancaster University and people…Jan 30, 2018Jan 30, 2018
Rachel HylandWant to Write a Good Survey? Here’s how…They say the road to hell is paved with good intentions, and whilst that may be a little excessive in the arena of customer service, it is…Jan 25, 2018Jan 25, 2018
Rachel HylandInvest In Your Employees’ Health in 2018January, signalling a new start, sees many people casting off the excesses of the festive season and adopting new healthier regimes…at…Jan 2, 2018Jan 2, 2018
