A common question I get asked by managers is how to best guide and give input to team members depending on their level of experience or expertise. More specifically, this consists of things like “what’s an appropriate level of guidance required for A players”? Is there a “one size fits all”? Do I need a different strategy for every person?

Below is a framework to match guidance to an individual based on their expertise and the WHY, WHAT and HOW of a solution.

Categorizing your team based on experience / expertise

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I can recall many examples when I’ve had a conversation, meeting or discussion with someone (who I generally agree with) turn into a fully fledged debate. …

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Quiet: The Power of Introverts in a World That Can’t Stop Talking has been on my reading list for years. I finally got around to reading it and it was worth the wait. There was a period a while back when it felt as if everyone was talking about this book (heh, the irony), Today “quiet” has an amazing 5,110 reviews on Amazon. This means there are more people who have shared an opinion on this book (at least on Amazon) than Outliers, The Catcher in the Rye, Guns Germs and Steel and Animal Farm.

This also means is that there’s a very small chance I can offer any insight into this book that hasn’t already been written so I’ll be brief. …

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