Robert CabralShould Customer Success Teams Be Comped on Commission?Whether you’re a startup founder, or a customer success leader, one thing you should ask yourself as you start scaling your customer…Aug 20Aug 20
Robert CabralA Beginner’s Guide to Building a 24/7/365 Support TeamDuring my time as a customer support leader, I’ve built multiple support organizations, and have set up 24/7/365 support at a couple of…Aug 16Aug 16
Robert CabralWhat the Biden-Harris Administration “Time is Money” Initiative Means for Customer Support Provided…On August 12, 2024, the Biden-Harris Administration made an announcement for an initiative called Time Is Money.Aug 13Aug 13
Robert CabralHow to Automate Customer Support with IntercomIn the age of AI and automation, speed and accuracy are necessary for customer support. That can’t always be accomplished with human…Aug 12Aug 12
Robert CabralThe Benefits of Customer Enablement for Sales AND SupportOn the surface, and from the buyer’s perspective, Sales and Customer Support are arguably very different. One has a clear and direct goal…Jul 4Jul 4
Robert CabralStreamlining Dispute Management: 8-Step Guide for B2C/D2C BusinessesDisputes are an inevitable part of doing business, especially when your customers are end-consumers and not other businesses. How you…Mar 28Mar 28
Robert Cabral5 Lessons to help reduce unread LinkedIn connection requests and messagesStruggling to cut through the noise on LinkedIn? You’re not alone. In the last week alone, my inbox has been flooded with messages and…Feb 4Feb 4
Robert CabralThe Role of Personas in Crafting an Effective Go-to-Market StrategyEmbarking on a business venture requires a thoughtfully crafted go-to-market strategy. At its core, it’s about connecting with potential…Jan 24Jan 24
