How do I contact Ethiopian Airlines customer service in Ethiopia | +1(808) 865–5455 | Live Chat

What is Ethiopian Airlines phone number?

6 min readOct 16, 2023

Contacting Ethiopian Airlines customer service in Ethiopia is essential for a variety of reasons, such as making flight reservations, inquiring about existing bookings, seeking assistance with special requests, or addressing any concerns related to your travel experience. In this guide, I will provide you with detailed information on how to contact Ethiopian Airlines customer service in Ethiopia through various methods, including phone, email, and in-person options.

1. Ethiopian Airlines Customer Service Phone Numbers in Ethiopia

One of the most direct and common ways to reach Ethiopian Airlines customer service in Ethiopia is by phone. Ethiopian Airlines has multiple customer service phone numbers for different departments and services. Below are some key phone numbers to reach Ethiopian Airlines customer service in Ethiopia:

a. Ethiopian Airlines Main Contact Number: To reach the general customer service department of Ethiopian Airlines in Ethiopia, you can dial the main contact number: +251 11 665 2222.

b. Reservation and Ticketing: For flight reservations, ticket inquiries, and booking assistance, you can call the Reservation and Ticketing department at +251 11 665 6666.

c. ShebaMiles (Frequent Flyer Program): If you have questions related to the ShebaMiles loyalty program, which is Ethiopian Airlines’ frequent flyer program, contact the ShebaMiles Call Center at +251 11 518 4000.

d. Cargo and Freight Services: If your inquiry pertains to cargo or freight services, you can reach the Ethiopian Cargo and Logistics Services department at +251 11 517 4076.

e. Medical Services: Ethiopian Airlines offers medical assistance and services. For medical inquiries and assistance, you can contact their Medical Department at +251 11 665 2332.

Please note that phone numbers and contact details may change over time, so it’s a good practice to double-check the phone numbers on Ethiopian Airlines’ official website or any official communications for the most up-to-date information.

2. Ethiopian Airlines Email Contact

In addition to phone contact, Ethiopian Airlines also provides email contact options for various departments. Email communication can be useful for non-urgent inquiries or when you prefer to have a written record of your communication. Here are some key email contacts for Ethiopian Airlines in Ethiopia:

a. General Customer Service Email: You can reach out to the general customer service department through email. The email address provided for general inquiries is customerrelations@ethiopianairlines.com.

b. ShebaMiles Email: If you have questions related to the ShebaMiles loyalty program, you can email the ShebaMiles department at shebamiles@ethiopianairlines.com.

c. Cargo and Freight Services Email: For cargo or freight inquiries, contact the Ethiopian Cargo and Logistics Services department via email at cargo@ethiopianairlines.com.

d. Medical Services Email: If you have medical-related inquiries or require special medical services during your flight, you can reach the Medical Department via email at medical@ethiopianairlines.com.

When sending an email, be sure to include all relevant information, such as your booking reference, flight details, and contact information, to ensure a prompt and accurate response. Response times may vary, so consider using phone contact for more time-sensitive matters.

3. Social Media and Online Contact

Ethiopian Airlines maintains an active presence on various social media platforms, such as Facebook and Twitter. These platforms can be useful for general inquiries and getting in touch with the airline’s customer service team. To contact Ethiopian Airlines through social media, follow these steps:

a. Facebook: Visit Ethiopian Airlines’ official Facebook page (facebook.com/flyethiopian) and use the messaging feature to send your inquiry or request. You can typically expect a response within a reasonable time frame.

b. Twitter: Ethiopian Airlines has an official Twitter account (@flyethiopian). Send a tweet or direct message to their Twitter handle with your query or concern. This platform is often used for real-time interactions.

c. Website Contact Form: Ethiopian Airlines may also provide a contact form on their official website. You can fill out the form with your information and inquiry, and the airline’s customer service team will get back to you via email.

d. Live Chat: Some airlines offer live chat support on their website. Check Ethiopian Airlines’ official website for the availability of a live chat feature, which allows you to chat with a customer service representative in real-time.

When using online platforms, be mindful of privacy and security. Avoid sharing sensitive information such as credit card details or passport numbers through public social media channels.

4. Ethiopian Airlines Ticket Offices

Ethiopian Airlines has ticket offices and sales outlets in various cities across Ethiopia. Visiting a physical ticket office can be a helpful option if you prefer face-to-face communication or need assistance with complex issues. To find the nearest Ethiopian Airlines ticket office, you can use the following steps:

a. Website Locator: Visit Ethiopian Airlines’ official website and look for a “Contact Us” or “Ticket Offices” section. There, you can find a locator tool or a list of ticket office locations by city.

b. Airport Ticket Offices: If you’re at or near an airport, Ethiopian Airlines typically has ticket offices at major airports in Ethiopia. You can visit the airport ticket office for in-person assistance.

c. City Centers: Ethiopian Airlines may have ticket offices in city centers and business districts. Check their website or use a search engine to locate the nearest ticket office in your area.

d. In-Person Assistance: When visiting a ticket office, bring all relevant documents, such as your e-ticket, passport, and booking reference, to ensure efficient service. The airline’s staff at the ticket office can help you with reservations, ticket changes, and other inquiries.

5. Feedback and Complaints

If you wish to provide feedback or file a complaint regarding your experience with Ethiopian Airlines, they often have a dedicated process for this. You can share your feedback or file a complaint through the following methods:

a. Online Form: Visit Ethiopian Airlines’ official website and look for a “Feedback” or “Complaints” section. Here, you can often find an online form to submit your feedback or complaint. Provide detailed information, and the airline will review your case.

b. Email: You can also email your feedback or complaint to the general customer service department at customerrelations@ethiopianairlines.com. Be clear and specific in describing your concerns or suggestions.

c. Social Media: Consider reaching out via social media to share your feedback or complaint. Many airlines monitor their social media channels for customer feedback.

d. Mail: Ethiopian Airlines may have a postal address where you can send written feedback or complaints. Check their official website or any correspondence you’ve received from the airline for the address.

Ethiopian Airlines takes customer feedback seriously and strives to address concerns and improve its services based on customer input.

Conclusion

Contacting Ethiopian Airlines customer service in Ethiopia is straightforward and can be done through various channels, including phone, email, in-person visits to ticket offices, and online platforms. The specific contact information for each department, such as reservations, loyalty programs, cargo, and medical services, can be found on Ethiopian Airlines’ official website. Remember to have your booking reference, flight details, and other relevant information ready when reaching out to ensure efficient assistance. Whether you have inquiries, require assistance, or wish to provide feedback, Ethiopian Airlines’ customer service team is there to assist you.