Stefanie WinkelmannThe hidden barrier — Communication between experts and laymenAug 9, 2018Aug 9, 2018
Stefanie WinkelmannThe Skills You Need For Outstanding Customer Support: Active ListeningImagine you‘re on the subway. Someone listens to music while staring out of the window in deep thought. A man in a suit talks to another…May 10, 2018May 10, 2018
Stefanie WinkelmannThe Skills You Need For Outstanding Customer Support: EmpathyEmpathy. What is that? What do I need it for? Do I have to be born with it or can I learn it? These questions, among others, will be dealt…Apr 27, 2018Apr 27, 2018