Amazon’s first and most important Leadership Principle is Customer Obsession. Having worked there I can confirm that it’s deeply ingrained in the culture.
This is one reason why Amazon has been such a resounding success.
However, if customers come first then everything else comes afterward. That includes their own employees, the environment, and almost any type of local business. I believe this pattern is evident in myriad ways and is a product — as well as a requirement — of the business model.
This is bad for our planet and society.
And yet most such corporate behavior — and the…
Humanist, problem solver, and entrepreneur