Steve PressCLARITY Wednesday: Employee Training in FocusEmployees want easily searchable content, to consume it quickly — and in a format they choose, regardless of location or device.Jan 14, 2022Jan 14, 2022
Steve PressCLARITY Wednesday: Single Source of Truth in FocusA single source of truth (SSOT) is the practice of aggregating the data from many systems within an organization to a single location.Dec 15, 2021Dec 15, 2021
Steve PressCLARITY Wednesday: Data-Driven Decision Making in FocusMost professionals understand that, without data, bias and false assumptions can cloud judgment and lead to poor decision making.Dec 9, 2021Dec 9, 2021
Steve PressCLARITY Wednesday: Employee Productivity in FocusDigitally empowered employees, who are more engaged and satisfied can produce a higher quality of work which ultimately leads to higher…Nov 17, 2021Nov 17, 2021
Steve PressCLARITY Wednesday: Recruiting & Retention in FocusDid you know that it costs 33% of a worker’s annual salary to replace them if they leave?Nov 11, 2021Nov 11, 2021
Steve PressCLARITY Wednesday: Customer Enablement in FocusImproving the self-service experience of consumers is among the top 3 priorities for companies that aim to improve customer experience and…Nov 4, 2021Nov 4, 2021
Steve PressCLARITY Wednesday: Customer Acquisition in FocusThe Probability of selling to an existing customer is 60–70%, while the probability of selling to a new prospect is only 5% — 20%Oct 27, 2021Oct 27, 2021
Steve PressCLARITY Wednesday: Customer Retention in FocusThere is no magical program, app, process, or other digital solution that in and of itself will solve the deficiencies in your customer…Oct 21, 2021Oct 21, 2021
Steve PressCLARITY Wednesday: Customer Service in FocusDid you know that after more than one bad experience, around 80% of consumers say they would rather do business with a competitor?Oct 13, 2021Oct 13, 2021
Steve PressCLARITY Wednesday: Customer Experience in FocusDid you know that after a bad customer service experience, 39% of customers will avoid a company for two years?!?Oct 6, 2021Oct 6, 2021
